Just Say It
Automate Order Entry & Messaging with Speech Recognition

eCreator Software Versions 2.0 and 2.1 include a powerful optional IVR module. IVR allows call centers to offer an entirely new suite of services to their clients. IVR allows call center supervisors to build custom IVR applications for clients. The applications are built using the eCreator Supervisor and palette using drag-and-drop design.

IVR allows call centers to utilize predefined IVR applications provided by AMTELCO. Some example applications include Prescription Renewal, Physician Referral, Appointment Reminders and Outbound Calling.

IVR includes text-to-speech capabilities. This allows an IVR script to read information from a file or database and play it to the caller. The text-to-speech engine supports multiple language support and allows you to build custom vocabularies for specific vertical markets.

IVR system can be purchased and installed at a call center, or AMTELCO can host IVR scripts for call centers from our headquarters in McFarland, WI. Hosting IVR scripts provides call centers with an opportunity to offer IVR services to clients with a quick turnaround and at a low entry cost.

• Custom scripts to meet client needs
  
• Text-to-speech capabilities (multi-lingual)
  
• Custom vocabularies
  
• AMTELCO hosting
  
• Easy drag-and-drop setup
  
• Pass data gathered by IVR to operators
  

• Medical - Rx renewal, appointment reminders, physician referral, etc.
  
• Commercial - Help desk, surveys, reservations, etc.
  
• Outbound calling to a customer database
  
• Disaster notification
  
• Respond to RFPs with non-operator pricing structures
  

eCreator IVR - Text-To-Speech
eCreator IVR allows users to create sophisticated IVR scripts and applications. These scripts usually involve reading information to the caller. Information read to a caller in a voice processing application has been traditionally accomplished using prerecorded voice prompts. eCreator IVR takes this a step further with the introduction of the eCreator IVR text-to-speech engine.

The eCreator IVR text-to-speech engine allows text information to be read to a caller. The text information can be typed into the IVR script or can be obtained from a database. This allows the information read to the caller to be customized, based on database contents.

The eCreator IVR text-to-speech engine is a great tool to prototype IVR scripts. Scriptwriters can create the flow of the script and generate calls into the script without ever having to record a voice prompt. This greatly simplifies the script creation and testing process.

The eCreator IVR text-to-speech engine includes a tool to build dictionaries or to import dictionaries. This allows the text-to-speech engine to be customized to meet vertical application needs and market niches.

• Custom scripts to meet client needs
  
• Read information from a database
  
• Custom vocabularies
  
• Multi-lingual support
  

• Appointment reminders
  
• IVR dispatching of text messages
  
• Any application where information changes dynamically and needs to be provided to clients via the phone
  
  

eCreator IVR (Interactive Voice Response) - Just Say It Voice Recognition
eCreator IVR allows users to create sophisticated IVR scripts and applications. These scripts usually require some input from a caller. The input is generally DTMF tones. Requiring a caller to press buttons on their phone can be an inconvenience and a distraction, especially with all of the people using cellular phones today.

AMTELCO is offering a new optional module to eCreator IVR called Just Say It. Just Say It allows IVR to listen for words or phrases spoken by a caller. The words or phrases can be used as commands to instruct IVR to perform a certain function or can be used to gather information from the caller and store it in the IVR database. This can range from simple Yes/No commands, to speaking a person's name or credit card number. The possibilities are unlimited.

Just Say It provides a tool to build dictionaries of words or phrases needed for each application. The dictionaries allow eCreator IVR to look for specific words or phrases and then take the appropriate action for each word or phrase. Note that the size of the dictionary must be specified when Just Say It is purchased and can range from 250 words up to an unlimited vocabulary.

Just Say It offers call centers some powerful capabilities to attract new clients and generate additional revenue. Just Say It can be used for applications such as voice enabled auto-attendant, directory assistance, help desk, physician referral, etc. Any application where it would be helpful to allow the caller to speak information rather then enter it
with DTMF tones is a perfect fit.

• Custom scripts to meet client needs
  
• Callers speak commands
  
• Callers speak information
  
• Custom vocabularies
• Multi-lingual support
  

• Medical - transcription, voice dialing, voice paging, physician referral, etc.
  
• Commercial - auto attendant, directory assistance, help desk, etc.
  
• International applications