Just Say It
Automate Order Entry & Messaging with Speech Recognition

Just Say It speech recognition from AMTELCO is an exciting technology which can simplify and speed up traditional call center applications such as Order Entry and Messaging. Speech recognition allows callers to place orders, check the status of orders, have their text messages read to them, locate a person and utilize follow-me, and much more, all without speaking with an operator.

Using speech recognition, callers can speak in their responses instead of pressing touch tones. Speech recognition can give callers access to information that they would traditionally need to speak to an operator to obtain. Speech recognition can accept simple commands such as numbers or sophisticated commands such as peoples names, catalog names, item names, credit card information, addresses, etc. This enhances the services a call center can offer to clients while minimizing operator labor.

AMTELCO offers speech recognition as an optional pay-for module which is sold on a per port basis as a component of the eCreator IVR module. The speech recognition engine used is the OpenSpeech Recognizer from SpeechWorks International, Inc. SpeechWorks International is a leading provider of speech recognition technology.

SpeechWorks International, Incorporated, founded in 1994 and headquartered in Boston, Massachusetts, provides award-winning software and services for over-the-telephone speech recognition applications. SpeechWorks is a publicly traded corporation under the symbol of SPWX on the NASDAQ market. SpeechWorks has combined best-of-breed speech recognition and natural language modeling with sophisticated database integration mechanisms. Our vision is to allow people to talk to computers over the telephone in a natural way to find information and conduct transactions twenty-four hours a day.

The Just Say It demo requires the
Flash plugin from Macromedia.com.

Just Say It On-Call Paging

Just Say It Directory Assistance

Some of the applications for speech recognition include: