Just Say It
Automate Order Entry & Messaging with Speech Recognition

UltraComm Infinity Network Integration
UltraComm Software Versions 4.1 - 4.2 offer seamless network integration with Infinity Software Version 5.2. The network integration provides the ability to send important information between Infinity and UltraComm for message delivery.

When Infinity sends a message to UltraComm for dispatch to fax, e-mail or wireless messaging, UltraComm attempts the dispatch and then updates Infinity with the dispatch results. This allows the Message History of Infinity to be updated automatically with the dispatch results. Operators are able to see the dispatch results for each message directly from the Infinity Windows® Telephone Agent screen.

When UltraComm attempts to dispatch a message and is unable to complete the dispatch, UltraComm generates an UltraComm failure call in Infinity. This call pops up to an operator and displays a window with the reason for the failure. This immediately alerts the operator to the failure and allows them to take the proper action such as resending the message to the same number or redirecting it to another number.

• Infinity history updated in
  real time
  
• UltraComm failure calls
  
• Resend failed delivery
  attempts
  

• Clients requiring reliable
  message dispatch
  
• Medical messaging
  
• Service-related messaging
  

UltraComm and Infinity Unified Supervisor
Traditionally in a call center, a supervisor would enter a client into the messaging system and would then need to go to the equipment room to set-up the client in the communications server. That is all changing now.

UltraComm Software Version 4.0 added the ability to run the UltraComm Supervisor on each supervisor's desktop PC. UltraComm 4.2 takes this even a step further. Supervisors are now able to launch the UltraComm Supervisor directly from within the Infinity Supervisor Client Set-up screens.

Integrating the Infinity and UltraComm Supervisor applications reduces the effort required to set-up new clients or edit existing ones. A supervisor simply goes into the Infinity Supervisor to do everything.

Launching the UltraComm Supervisor Client Setup from within the Infinity Supervisor Client Set-up screens allows the Infinity Client Set-up billing statistics to continue to accumulate while editing the UltraComm screens.

• Integrated Infinity and
  UltraComm setup
  
• Infinity Client Set-up billing
  forUltraComm setup

• Generate new revenue for
  UltraComm setup
  
• Useful for any clients
  requiring message
  dispatch via UltraComm

UltraComm Wireless Messaging
Wireless messaging is expanding beyond traditional devices such as pagers to include cell phones and PDAs. Infinity Software Version 5.2 puts you in position to send messages to today's popular wireless devices via UltraComm Software Version 4.2.

UltraComm 4.2 supports sending messages to wireless devices using SNPP and SMS protocol. SNPP is an industry-standard Internet paging protocol. It supports standard paging, delayed paging and two-way paging via the Internet. SMS is an industry standard Internet messaging protocol used primarily for cellular phones.

Using Infinity's new UltraComm Network Integration, Infinity receives updates from UltraComm regarding the delivery status message and any SNPP two-way paging responses. SNPP two-way paging responses will create a call that will be posted to an operator with the response presented in a pop-up window on the screen and stored permanently in the message history.

• Meeting customer requirements
  to dispatch messages to new
  wireless devices
  
• Infinity history updated in real
  time by networked UltraComm
  
• Replaces dial-up lines and
  modems
  

• Clients looking to unify
  message delivery to cell
  phones or PDAs
  
• Clients using standard types
  of alpha pagers provided by
  paging companies that no
  longer support dial-up
  modems

UltraComm eCreator Dispatch
UltraComm is a powerful communications solution for call centers. UltraComm Software Versin 4.2 can now offers this power to call centers utilizing eCreator for sophisticated agent scripting.

Information taken in eCreator can now be passed to UltraComm to be dispatched using any of UltraComm's dispatch methods including fax, e-mail and wireless messaging (SNPP and SMS). UltraComm will update eCreator with the results of the dispatch attempt by updating the eCreator database. This provides the tracking that is essential for client dispatching.

The dispatching of information from eCreator can be sent immediately to UltraComm as part of the agent script or can be scheduled for dispatch at a later time.

• Dispatch eCreator data through
  UltraComm fax, e-mail, wireless
  messaging (SNPP and SMS)
  
• UltraComm updates eCreator
  database with dispatch status
  
• Dispatch immediately or as
  scheduled
  

• Expand dispatching to scripted
  clients
  
• Offer expanded information
  delivery options to existing and
  new clients
  
• Generate new revenue through
  new service offerings