ACD Infinity is both a sophisticated CTI server and a robust ACD software designed to handle all your call processing needs. There are over 500 ACD Infinity systems throughout the world processing billions of calls annually. The Computer Telephony Integration of ACD Infinity will let you integrate to any type of PSTN circuit, T-1/ISDN’s, to plain old DID trunks, loop circuits, E&M, and even proprietary pbx digital interfaces. The same CTI server even has internal Voice Compression Ports to provide any of your call progress cueing announcements, time to answer, and even a default to leave a voice mail message delivered to the operator for customer call back in high traffic periods. Infinity is designed from the ground up as an ACD, not a pbx that added ACD functionality later in life. ACD Infinity lets you run your business the way you want to run it and it gives you the reports that you need to keep it growing successfully. ACD Infinity Agents are on a LAN or your VPN. ACD Infinity, the most refined pc/server based system available in the world!