January 2001
Current Press Releases

AMTELCO Granted Patent for ePOP, Telephone Number/Web Page (URL) Look-Up

McFarland, WI-While a number of high-powered players have been scrambling to integrate Internet accessibility and Web functionality into their CTI applications, one company was quietly doing business as usual. AMTELCO, the manufacturer and distributor of the full-featured Infinity automated call distribution and unified messaging system based in suburban Madison, Wisconsin, incorporated web functionality into its Infinity system in August 1998 and applied for a patent on its functionality.
AMTELCO first installed its ePOP application at a customer's site in October 1998. AMTELCO's vision was recognized when the company received a U.S. Patent on October 31st for its ePOP process, officially titled a Telephone Number/Web Page Look-up Apparatus and Method on the patent document US 6,141,413.
"This is a huge step for AMTELCO," said corporate president, Tom Curtin. "The applications for this patent, the ePOP process, have wide-ranging potential for the contact center industry, the wireless industry and many others."
"ePOP" software associates an incoming call with an Internet page. Let's say you are at your desk, your phone rings and simultaneously your PC screen displays the caller's web site. Or better yet, it displays the caller's contact management record. By having this information up front, you can handle calls more efficiently, which saves you valuable time and helps you close the deal, all because of real-time information. ePOP can be applied to any phone or web-enabled device, such as digital wireless phones, PCs, PDAs (Personal Digital Assistant) and literally any web-enabled technology," Tom Curtin said. Founded in 1976, AMTELCO has been a trusted name in the answering service industry for many years. Millions of calls a day are processed by Infinity systems in call centers, contact centers, healthcare facilities, executive suites, university campuses and private offices throughout the world.
"The success of the open platform Infinity system is its 'contact center in a box' design, meaning that Infinity supplies all the applications a contact center would need from just one server," Tom Curtin said.
Frost and Sullivan, consultants for the contact center market, in a 1998 report stated that "Call centers are moving away from traditional voice-centric environments to multimedia customer contact centers that can process 'calls' irrespective of their point of origin (web, phone, fax) and irrespective of their form (voice, text, image)".
"Contact centers worldwide are expanding and acknowledging the profitability associated with integrating web-enabled features," Tom Curtin said. "Any contact center vendor, wireless vendor, or contact management software supplier may integrate ePOP into their application."
AMTELCO continues to update and improve its computer telephony integration technologies. AMTELCO has been granted more than fifteen U.S. Patents for telephone messaging and switching equipment, since the company was founded in 1976.
For more information on ePOP and other AMTELCO products, visit AMTELCO's web site at www.amtelco.com or call 1-800-356-9148.

AMTELCO's NEW Netlink Brings Training and Real-Time Demonstrations to Your Home or Office

McFarland, WI-AMTELCO introduces NetLink, a new web-conferencing center that provides on-line training, demonstrations and product information announcements. NetLink makes it possible for people from around the world to receive real-time instruction and demonstrations of AMTELCO products. You simply need an Internet connection, web browser and telephone in order to access a wealth of information from the comforts of your home or office. NetLink Campus Seminars are in-depth training seminars that AMTELCO users can participate for a nominal fee. Training sessions include topics such as eCreator, Infinity, Infinity Web-Enabled On-Call Scheduler, Infinity Billing Link, Infinity Archiver, Infinity Reporting, Infinity Voice Mail, Infinity Registry, UltraComm and more.
NetLink Product and Feature Sessions are free information sessions that introduce you to industry trends and AMTELCO solutions for your business challenges. Products such as eCreator, Infinity, Infinity Billing Link, Infinity eVoiceLink, Infinity Web-Enabled Applications, UltraComm and UltraTalk are discussed.
AMTELCO is a manufacturer and distributor of CTI-based, automated call distribution and unified messaging equipment for telephone answering services, executive suites, contact centers, healthcare facilities, universities and corporations. AMTELCO has been a trusted name in the answering service industry for years. Thousands of AMTELCO systems and computer components have been installed in every U.S state, Australia, Canada, Chile, Columbia, England, Mexico, the Netherlands, Puerto Rico, and the U.S. Virgin Islands. All AMTELCO manufacturing operations are consolidated just outside Madison in McFarland, Wisconsin.
AMTELCO continues to update and improve its computer telephony integration technologies to help contact centers deliver complete customer satisfaction. AMTELCO has been granted more than fifteen U.S. patents for telephone messaging and switching equipment, since the company was founded in 1976.
For more information on NetLink, a NetLink schedule, or to register for a session, please visit us on the web at www.amtelco.com/netlink.

AMTELCO Adds Event Registration to eCreator's Line-up of Powerful Applications

McFarland, WI-AMTELCO announces a major addition to the Palette of eCreator Applications. eCreator is AMTELCO's web-based agent scripting tool that enables users to create agent scripts quickly, using easy drag-and-drop techniques, via a Palette of applications.
eCreator's Event Registration streamlines the process of registering callers for classes, workshops, seminars and other activities. eCreator allows agents to select from a list of events and maintain registration statistics so events are not overbooked or scheduled with low attendance. eCreator generates a roster, full reporting and allows confirmation e-mail's to be sent to instructors and students, reminding them of upcoming events.
Founded in 1976, AMTELCO has been a trusted name in the answering service industry for many years. Millions of calls a day are processed by Infinity systems in call centers, contact centers, healthcare facilities, executive suites, university campuses and private offices throughout the world. AMTELCO continues to update and improve its computer telephony integration technologies.
AMTELCO has been granted more than fifteen U.S. patents for telephone messaging and switching equipment.
For more information on eCreator's Event Registration Application, call 1-800-356-9148 or visit us at www.ecreator.amtelco.com.

AMTELCO Announces eCreator and Hosted Services

McFarland, WI-AMTELCO is pleased to introduce eCreator and Hosted Services.
eCreator is an application development tool that permits easy web call center scripting and application building. By using drag and drop techniques, staff members can easily create web-based scripts for agents. eCreator is a "no programmer" technology, therefore specialized training or IT expertise is not necessary. eCreator's scripting and branching capabilities allow you to control the flow of the call based on the information given by the caller. The scripts can be run internally or on the Internet, making it possible to share accounts among offices or call centers.
AMTELCO's Hosted Services give call centers the option of having AMTELCO host applications or create web-based contact center applications for your company. Applications may be customized to meet the business's specific requirements without the need for expensive development/support personnel and added software. Hosted Services makes it possible for a call center to take advantage of these powerful solutions without investing in expensive hardware, software and technical expertise. It also enables the sharing of accounts among offices or even different call centers.
For more information on eCreator and Hosted Services, please contact AMTELCO directly at 1-800-356-9148 or visit our web site at www.ecreator.amtelco.com.