TAPI Interfaces bridge the gap between your existing switching equipment and your agents. This allows information about incoming calls to be passed to the Agent Workstation for full CTI (computer-telephony integration). Answer and process calls directly on the PC Screen, with the click of a mouse, or the push of a button! Screen Pops and Web Pops provide automatic and instant access for Agents!

Web Screen Pops provide an automatic gateway to the world! Pop into existing Internet client websites to retrieve or input database information directly from the agent screen. Use eCreator to build agent-friendly, scripted webscripts and applications designed for clear, easy to use interactions. THese are accesses by your agents to provide the services your clients need! The easy to navigate scripts allow your agents to process calls with ease and efficiency, working on a simple browser screen!