Contracted Services

Amtelco Contracted Services offers reliable help for your contact center’s communication projects

When a large communications project or merger is on the horizon, contact centers are oftentimes unsure about the cost and liability that comes with hiring temporary in-house or contracted employees to complete the venture.

Amtelco Contracted Services provides resources, expertise, and personnel who are trained in accordance with HIPAA directives. We offer assistance when contact centers need to update technologies, are involved in projects such as acquisitions and department mergers, look for advice about best practices, need guidance related to growth and future development, and more.

What services are available?

Optional discovery and assessment of your system with a detailed report that includes recommendations and timelines for the conversion process.
Converting from a legacy call center system to contact-based architecture (CBA).
Assisting with projects such as adding new accounts, updating existing accounts, guidance during department mergers, etc.
Providing best practices and developing a road map to follow when engaging in a new venture.
Post-cutover site assessment.
Data conversion.
Ongoing project support.
Script assessments including an in-depth look and evaluation of your existing or developing scripts. You'll get recommendations to help you design the best scripts for your organization and learn how to maximize features to simplify and create easier scripts for your agents.
“I've done two separate conversions - one in 2019 and another in 2021. It is a complicated and difficult process, but there is no one more qualified to guide you through it than the project managers at Amtelco”
Michael McCroskey
America’s Call Center

Why contract with Amtelco?

Expertise you can trust

Amtelco has the resources and expertise to convert legacy accounts to their upgraded contact center software system in-house.

Cost savings on labor and training

Cost savings on labor, training, insurance, and all the expenses that go along with maintaining a full-time employee workforce.

Confidential data-handling

Trust Amtelco with your client and hospital databases, highly confidential information, working in restricted areas, and more. All Amtelco employees are trained in accordance with HIPAA and HITRUST directives.
When your busy contact center cannot find resources to help with communication projects, outsource the work to Amtelcos’s trained, experienced, professional staff.

Contact Brad Swift, Director of Contracted Services, today at 800-729-0752 or (link sends e-mail).