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Directories
Web-based
Our directory software solution ensures that both call center-based and remote operators have accurate and updated information to communicate clear and concise critical messages.
SSOT
Using a single source of truth (SSOT) structure keeps data in only one place. Edits to information are made in one location and propagated to the entire system without duplication.
Easy data import
We use our data import tool to make the data transfer process more straightforward and less time-consuming when switching or upgrading to a new directory.
Directories are the backbone of critical communications
A contact center may use multiple directories and additional tools offered by their operator console. Amtelco’s call center software can be customized so the directories and other helpful information are displayed in color-coded tabs at the top of an operator’s screen.
Graphics, tables, and links to web content and PDFs are often included for ease of use. Buttons can be used as prompts to progress calls. All of these pieces work together to provide efficient call handling.
Leveraging Directories to Improve Call Flows and Reduce Code Call Errors
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Access everything you need without switching screens
Personnel directory software lets operators view all contact, status, and on-call information via a single window. Supervisor setup is also performed on a single screen where all of the information for a contact can be entered or imported at once.
Operators viewing the personnel directory can quickly see detailed information about staff members, contact information, preferred contact methods, on-call schedules, referral information, and virtually any information an organization might require.
Information in a personnel directory can include an unlimited amount of data, such as:
- Names and contact information
- Office locations
- Photos and maps
- Directions
In healthcare, supervisors and other staff that have permission can create and/or access multiple directories such as:
- Staff and physicians
- Patients (with automatic, real-time updates on patient admissions, discharges, and transfers)
- Hospital Incident Command System
- Classes, policies/procedures, and codes
Physician and staff directories contain on-call and contact methods that can be part of a master directory for the healthcare system, or the directories can be organized departmentally.
On-Call Directories
Directories are accessible to everyone via web-based access, and security can be enabled to protect sensitive information.
Operator Script Integration
Our personnel directory software integrates with our call center scripting to automatically bring directory information into message fields. Scripts can be programmed to pull that info and perform searches and dispatch.
Patient Directories
Patient information directories are available to contact center operators and authorized hospital personnel. ADT information is available in real-time and is imported into the patient information directory from the EMR.
Web-Based Personnel Directory
The mobile workforce app uses a web-based hospital personnel directory that allows hospital staff to contact each other for care coordination.
