Secure Messaging App

Our HIPAA-compliant secure messaging app was created for the healthcare industry, but it is used by any business that needs to keep communications confidential. The app works on mobile phones, smartwatches, tablets, laptops, and desktop computers.

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Key Features

Simple. Streamlined. Secure.

HIPAA-compliant encryption

Privacy-conscious businesses and HIPAA-compliant healthcare organizations use our secure messaging app as a standalone messaging solution or with their contact centers to deliver end-to-end encrypted, two-way messaging. Users can send and receive secure texts, photos, videos, and audio files.

Bring your own device

Built for desktop usage as well as iPhone®, iPad,™ Apple Watch,™ and Android™ mobile devices, our secure messaging app replaces outdated messaging and paging technology and enables users to send and receive communications from anywhere they have mobile data or Wi-Fi coverage.

Full accountability

Timestamps show you when your messages have been delivered, read, and completed. Administrators or managers have access to full reporting for every message sent to ensure follow-through and accountability for all messages.

safety features

Biometric access technology or unique passcodes
Encrypted messages are not stored on the device
Remote disabling if a device is lost or stolen

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healthcare

Healthcare communication is complex. Make sending messages easy.

Critical Clinical Communications

Enhance care team coordination and provide better patient care. Integrate our app with your nurse call and/or automated notification systems to receive notifications faster. The app seamlessly integrates with other systems to make sharing crucial data simple.

On-Call Integration

Integrate the app with Amtelco’s on-call scheduling solution to contact on-call staff quickly and securely. On-call schedules are automatically updated to ensure the correct personnel are contacted. On-call staff can check their schedules on the go.

Improved Workflows

You’ll find opportunities throughout your organization to improve the process of patient admissions, sending lab results, transporting patients, and more. Safely share ePHI with staff to reduce the need for physical document sharing, while keeping records of communications. Shared digital files also reduce the risk of misplaced patient records.

business and call centers

Now available for any industry that requires secure, reliable messaging

Even though our secure messaging app was developed for the healthcare industry, the app is used by businesses in many industries, including government, finance, legal, education, and more. Unsurprisingly, the app is a valuable tool for the call center industry.

Our secure messaging app is a native design, built and maintained by Amtelco employees. This means the app can easily integrate into your current contact center or answering service platform, but it really shines when used in conjunction with Amtelco’s contact center software and applications.

Features

Customize your communication experience

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Tracking and reporting

Keep track of all message activity, including a message log complete with message histories - indicating who messages were sent to, when messages were read, who replied to a message, and an audit log.

Number masking

Display the organization’s phone number instead of your personal number.

SMS escalation

Administrators can configure a per-group Escalation Message to be sent to contacts who do not read a message within a specified amount of time.

Custom-labeled web links

Provide quick access to web pages and web-based applications.

High-priority sounds

Select various sounds for different priorities to instantly know the priority of incoming messages.

Personal quick phrases

Use your personal quick phrases to create and/or reply to messages more efficiently.

Single sign-on authentication

Integration with SAML (Security Assertion Markup Language) or ADFS (Active Directory Federation Services) authentication layers.

Auto-replies and away messages

Create your own away message or choose a pre-programmed message.

No reply or reply to sender

Messages can be sent with three different reply modes.

Device consolidation and BYOD

The app is securely siloed from other messaging platforms like email and SMS, so one device can be used for messaging.

Voice-to-text mode

Users can speak a message into their device, and it automatically converts into text.

Persistent alerts

Ensure important messages won’t be missed.

Partners

Join forces with industry leaders to help with your secure messaging needs

Amtelco actively works in partnership with a diverse set of trusted technology and reseller partners to complement the secure messaging platform. We work closely with these organizations to ensure our app users take full advantage of new or existing relationships and technologies to fit their particular messaging needs. Collectively, Amtelco and its partners help solve the messaging and integration challenges our mutual customers face.

What our customers are saying

"Amtelco's Secure Messaging has definitely been a benefit for our business. Our supervisors love that it makes their jobs easier."

Jamie Pineau, Owner

Debra's Medical Telemessaging

"The secure messaging app has given us the opportunity to offer a better and more reliable product to our clients for less money."

Lisa Slavens, Owner

Answer Kansas City

"Partnering with Amtelco has enabled us to automate messaging without risk of information breach."

Jane Pryor, Director of Operations Support

Capital Health, Halifax, Nova Scotia

Amtelco Healthcare

Amtelco Contact Center

Telephony Hardware

Contact Center Software

Answering Service Software