Contact Center

Reduce agent errors with our frictionless software.

Our natively designed systems and applications work behind the scenes so your contact center staff can focus on what they’re best at – professional call handling and customer care.
Amtelco’s contact center software applications are specifically designed to help call centers increase revenue, save labor, and reduce costs for any sized business.
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At A Glance

Cloud-based contact center software

Amtelco’s contact center technology is entirely software-based and virtualized, with cloud-based capability. Our omnichannel ACD can process inbound phone calls, Amtelco Secure Messages, SMS text messages, e-mail messages, web requests, and mobile requests.

Remote agent solutions

Your remote agent workforce can use our fully functioning call-handling application to transform any personal computer into a professional telephone agent station, which can be accessed through the Internet.

Streamline your mobile workforce

Accurate and accessible on-call scheduling information is imperative for improving workflows, increasing efficiencies, and eliminating costly errors. Streamline scheduling your mobile workforce with our cloud-based on-call scheduling application.
what our customers are saying

“We have been able to grow our business in an affordable, reasonable way with Amtelco’s assistance.”

Kevin Ryan
President of TAS United, LLC
what our customers are saying

“Amtelco’s service techs are professional, friendly, and willing to help solve problems as quickly as possible.”

Teressa Kincaid, Manager
West Virginia Message Center
what our customers are saying

“I believe the greatest testament to Amtelco’s success is how many generations of employees have started and continued their careers at Amtelco.”

Matt Herron, President & CEO
decrease in agent call handling errors is possible with call flow scripting.
reduction in the number of calls an agent receives using voice services.
reduction in operator training time is possible using contact-based architecture.
Professional Associations

Build your own custom system from our ever-expanding menu of products.

All Products

Answering Service Software

Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
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Cloud Contact Center

Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
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Reporting and Analytics

Quantify and interpret call analytics to improve workflows and provide a better caller experience.
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Automated Voice Services

Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
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Emergency Notifications

Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
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Disaster Recovery

Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
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“Working with the Amtelco folks has always been a pleasure, and I can’t say enough about them. I am always impressed at Amtelco’s success in creating a strong culture, lasting relationships, and people-first support.”

Matt Herron
President & CEO of AnswerFirst
Technology Partners