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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Amtelco Announces Key Executive Promotions in Customer Service and Implementation
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Amtelco Announces Key Executive Promotions in Customer Service and Implementation
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Resources

Check out our blog articles, white papers, and case studies for resources to level up your communications.

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Show me articles about...

50th Anniversary
Amtelco News
Answering Service Software
ANZ Healthcare
Artificial Intelligence (AI)
Automated Voice Services
Cloud Contact Center
Contact and Call Center Software
Contact Center Software
Directories
Disaster Recovery
Emergency Notifications
Feature Focus
Healthcare
Healthcare Operator Console
Hospital Messaging System
Intelligent Virtual Agent
Mobile Workforce
On-Call Scheduling
Reporting and Analytics
Scripting
Secure Messaging App
Workforce Engagement Management

Blog

Amtelco, a trusted leader in the Call Center and Healthcare Communications industries, promotes two long-term employees to vice president roles.

September 8, 2026 | Amtelco News

Amtelco Announces Key Executive Promotions in Customer Service and Implementation

The Spectrum Communications and Amtelco Story

September 1, 2026 | 50th Anniversary, Contact and Call Center Software

From Leap of Faith to Full Circle: The Spectrum Communications and Amtelco Story

Improve the caller experience and increase customer satisfaction with customized scripts.

August 28, 2026 | Contact and Call Center Software, Feature Focus, Scripting

An Overview of Amtelco Scripting

All Blog Articles

Case Studies

A happy call center agent uses upgraded call center software.

August 20, 2026 | Cloud Contact Center, Emergency Notifications, On-Call Scheduling

NorthBay Health: Addressing Pain Points with Upgraded Call Center Software

Learn how an app that securely sends messages to clients streamlines your call center’s communications.

June 24, 2026 | Answering Service Software, Contact and Call Center Software, Secure Messaging App

Dexcomm: Meeting HIPAA Requirements Using Amtelco Secure Messages

Read how one call center successfully navigated the upgrade process, with tips you can use.

November 14, 2025 | Answering Service Software, Contact and Call Center Software, Contact Center Software

American Communications Center: The Journey to Genesis

All Case Studies

White Papers

Medical staff respond to a critical alarm in a patient's room.

August 27, 2026 | Emergency Notifications, Healthcare Operator Console

The Critical Role of Call Center Agents During Emergency Workflows

An IT person performs an architecture audit.

August 3, 2026 | Artificial Intelligence (AI), Contact Center Software, Healthcare

Why Healthcare AI Requires a Call Center Architecture Audit

A doctor uses a secure messaging app to protect clinical data and streamline workflows.

July 1, 2026 | ANZ Healthcare, Healthcare, Secure Messaging App

Protecting Clinical Data and Streamlining Workflows with Secure Messaging

All White Papers

Ready to learn more?

Schedule a free product demo and we’ll show you how Amtelco can supercharge your telecommunications.

4800 Curtin Drive, McFarland, WI 53558

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