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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Save Time for Operators with Mnemonic Keys
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Save Time for Operators with Mnemonic Keys
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

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Products
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Why Amtelco?

Let’s Get Started
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Products
Resources
Why Amtelco?

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Show me articles about...

50th Anniversary

Answering Service Software

Artificial Intelligence (AI)

Automated Voice Services

Cloud Contact Center

Contact and Call Center Software

Contact Center Software

Disaster Recovery

Emergency Notifications

Healthcare Operator Console

Hospital Messaging System

Intelligent Virtual Agent

Mobile Workforce

On-Call Scheduling

Reporting and Analytics

Secure Messaging App

Featured Article

The Mnemonic Keys feature is one of many Amtelco features designed to save time and reduce operator stress.

February 27, 2026

Save Time for Operators with Mnemonic Keys

Mnemonic Keys reduce keystrokes by allowing operators to quickly insert words or phrases.

All Articles

Keeping your data safe is important. Read how Amtelco helps protect customer information.

February 24, 2026 | Contact and Call Center Software, Healthcare, Secure Messaging App

The Importance of SOC 2 Compliance

Kevin Mahoney, Amtelco's Director of Solutions Architecture, writes about telephony in the modern world from Tip & Ring to SIP.

February 17, 2026 | Cloud Contact Center, Contact and Call Center Software, Healthcare Operator Console

Telephony in the Modern World: From Tip & Ring to SIP

Megaphone announces the release of Ellie™ an AI-powered Integrated Virtual Agent

February 11, 2026 | Amtelco News, Intelligent Virtual Agent

Amtelco Releases Ellie™ an AI-powered Intelligent Virtual Agent

A crowd attends a conference.

February 10, 2026 | 50th Anniversary, Amtelco News

Amtelco Celebrates 50th Anniversary with Major Presence at Three Key Industry Conferences

An Amtelco employee photo from the early days.

February 3, 2026 | 50th Anniversary, Amtelco News

Amtelco History Part One

January 30, 2026 | Artificial Intelligence (AI), Feature Focus, Reporting and Analytics

An Introduction to the Active Insights Dashboard

A physician uses a secure messaging app.

January 27, 2026 | ANZ Healthcare, Secure Messaging App

Australian Hospitals Prep for Secure Messaging

Attendees at a conference event.

January 20, 2026 | Amtelco News, Answering Service Software, Contact Center Software

Amtelco’s Upcoming Events Schedule

A spotlight shines on the words State University of New York Upstate Medical University.

January 13, 2026 | 50th Anniversary, Contact Center Software, Healthcare

Customer Case Study Spotlight: State University of New York (SUNY) Upstate Medical University

Banner with Amtelco Secure Messages Celebrating 15 Years of Secure Messaging

January 12, 2026 | Amtelco News, Secure Messaging App

Amtelco Secure Messages Celebrates 15 Years of Secure Messaging

January 6, 2026 | 50th Anniversary, Amtelco News

Amtelco Celebrates 50 Years of Pioneering Innovation in the Communications Industry

Tips for businesses when choosing a secure messaging platform that provides full communication capabilities

December 30, 2025 | Contact and Call Center Software, Secure Messaging App

The 4 I’s to Selecting a Secure Messaging App

A man reads an Amtelco white paper.

December 23, 2025 | Amtelco News, ANZ Healthcare

Amtelco White Paper Roundup for 2025

Agents can easily redirect calls that require specialized assistance to the proper skill group.

December 19, 2025 | Answering Service Software, Contact Center Software, Feature Focus

Improve Caller Satisfaction by Redirecting Callers

Computer keyboard with TechHelper search button.

December 16, 2025 | Amtelco News

AI-Powered Search Added to TechHelper

Ready to learn more?

Schedule a free product demo and we’ll show you how Amtelco can supercharge your telecommunications.

4800 Curtin Drive, McFarland, WI 53558

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