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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Intelligent Virtual Agent
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Amtelco Announces the Release of Web Supervisor
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Intelligent Virtual Agent
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Amtelco Announces the Release of Web Supervisor
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
intelligent Virtual Agent (IVA) – Ellie
Contact Center Software
Secure Messaging App
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
intelligent Virtual Agent (IVA) – Ellie
Contact Center Software
Secure Messaging App
Answering Service Software
Hospital Messaging System
On-Call Scheduling
Scripting
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let's Talk
Blog
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Show me articles about...
Amtelco News
Answering Service Software
Artificial Intelligence (AI)
Automated Voice Services
Cloud Contact Center
Contact Center
Contact Center Software
Directories
Disaster Recovery
Emergency Notifications
Feature Focus
Healthcare
Hospital Messaging System
Intelligent Virtual Agent
Mobile Workforce
On-Call Scheduling
Operator Consoles
Reporting and Analytics
Scripting
Secure Messaging App
Featured Article
October 7, 2025
Amtelco Announces the Release of Web Supervisor
Amtelco's Web Supervisor provides management with easy web access to configuration settings, scripting tools, and monitoring features.
Read More
All Articles
Blog
September 30, 2025 |
Amtelco News
Another Successful Amtelco Seminar in the Books!
Read More
Blog
September 26, 2025 |
Contact Center Software
,
Feature Focus
Automatically Route Calls with ANI Screening and ANI Match
Read More
Blog
September 23, 2025 |
Amtelco News
,
Secure Messaging App
Amtelco Announces the 7.0 Version Release for the Amtelco Secure Messages App
Read More
Blog
September 16, 2025 |
Artificial Intelligence (AI)
,
Healthcare
,
Secure Messaging App
Preventing a “Revolving Door” of Hospital Visits
Read More
Blog
September 9, 2025 |
Artificial Intelligence (AI)
eBook: The Legal Considerations of Using an Intelligent Virtual Agent in Hospital Call Centers
Read More
Blog
September 2, 2025 |
Amtelco News
Amtelco’s Upcoming Events Schedule
Read More
Blog
August 29, 2025 |
Feature Focus
,
Reporting and Analytics
Searching in Active Insights: Quickly Find the Data You Need
Read More
Blog
August 26, 2025 |
Mobile Workforce
,
Secure Messaging App
Using Role-Based Messaging to Quickly Contact On-Call Personnel
Read More
Blog
August 19, 2025 |
Artificial Intelligence (AI)
,
Intelligent Virtual Agent
The Key Differentiator Between Ellie™ and Other Third-Party AI Automated Solutions
Read More
Blog
August 12, 2025 |
Amtelco News
Amtelco Successfully Completes SOC 2 Audit
Read More
Blog
August 5, 2025 |
Amtelco News
,
Contact Center Software
Introducing Amtelco’s Latest Software Release: What You Need to Know
Read More
Blog
July 29, 2025 |
Contact Center Software
,
Healthcare
,
Operator Consoles
Convincing Leadership to Integrate Your Call Center with Hospital Communication Systems
Read More
Blog
July 25, 2025 |
Artificial Intelligence (AI)
,
Feature Focus
,
Reporting and Analytics
How Can Active Insights Help You?
Read More
Blog
July 22, 2025 |
Artificial Intelligence (AI)
,
Cloud Contact Center
AI’s Influence on Call Center Jobs – Fact vs. Myth
Read More
Blog
July 15, 2025 |
Artificial Intelligence (AI)
,
Contact Center
How Artificial Intelligence is Transforming the Call Center Industry
Read More