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Case Studies

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    • Featured Article
    Read how one call center successfully navigated the upgrade process, with tips you can use.
    November 14, 2025

    American Communications Center: The Journey to Genesis

    Upgrading your call center software requires innovative features, flexibility, and efficient call management tools. Discover tips to help guide you through the process.
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    All Articles
    Happy employees at a call center.
    Case Studies
    October 7, 2025 | Contact Center Software, Healthcare, Operator Consoles

    Seattle Children’s Improves Communication, Productivity, and the Patient Experience with Amtelco

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    Screenshot of upgraded call center software.
    Case Studies
    October 6, 2025 | Cloud Contact Center, Emergency Notifications, On-Call Scheduling

    NorthBay Health: Addressing Pain Points with Upgraded Call Center Software

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    Amtelco case study with Washington Health about updating their emergency department scheduling from a paper process to a digital platform.
    Case Studies
    September 30, 2025 | Contact Center Software, Mobile Workforce, On-Call Scheduling

    Washington Health: Updating the Emergency Department Scheduling from a Paper Process to a Digital Platform

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    A group of transfer coordinators work at a patient transfer center.
    Case Studies
    February 7, 2025 | Healthcare

    Customized Communication Software for Patient Transfer Centers

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    A medical team joins hands in a show of collaboration and process standardization.
    Case Studies
    January 8, 2025 | Contact Center Software, Directories, Healthcare

    St. Luke’s Hospital: Navigating a Hospital Acquisition, Call Center Merger, and Process Standardization to Better Care for Patients

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    A woman works in a server room.
    Case Studies
    May 28, 2024 | Cloud Contact Center

    Piedmont Healthcare: Averting Downtime with a Hosted Contact Center Solution

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    A patient lays in a hospital bed.
    Case Studies
    February 29, 2024 | On-Call Scheduling

    Valley Health | Winchester Medical Center: Integrating On-Call Scheduling Software to Improve Patient Care by Monitoring Pain Pathways

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    Operators in a contact center.
    Case Studies
    December 5, 2023 | Emergency Notifications, On-Call Scheduling

    Providence Swedish: Improving On-Call Communication Delays and Code Call Workflows with Web-Based Platforms

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    Case Studies
    July 14, 2023 | Answering Service Software, Secure Messaging App

    Debra’s Medical Telemessaging: Streamlining Message Delivery to Ease Operator Workloads

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    Operators in a call center.
    Case Studies
    June 30, 2023 | Contact Center Software, Scripting

    Using Scripting to Increase Efficiency, Reduce Errors, and Improve Training Time for Operators

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    Case Studies
    November 18, 2022 | Healthcare, Scripting

    State University of New York (SUNY) Upstate Medical University: Integrating with Epic’s Electronic Medical Records

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    Case Studies
    March 10, 2022 | Contact Center Software, Directories

    Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

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    Case Studies
    January 14, 2022 | Answering Service Software, Secure Messaging App

    Park Ridge Answering Service: Ensuring Clients Receive Critical Messages with History Logs

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    Case Studies
    December 2, 2021 | Cloud Contact Center, Mobile Workforce

    MD Anderson Cancer Center: The Technical Side of Operators Working from Home

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    Case Studies
    March 11, 2021 | Cloud Contact Center, Scripting

    Custom Scripts Help Small Hospital Call Center Manage 850,000 Calls Per Year

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