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    • Featured Article
    An intelligent virtual agent composed of zeros and ones wears a headset.
    April 7, 2025

    Should Your Call Center Choose an AI Chatbot/Voicebot or an Intelligent Virtual Agent?

    Voicebots and chatbots excel at handling simple, repetitive tasks, but intelligent virtual agents (IVAs) can do all of that plus handle dynamic and complex call interactions.
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    Nurse operator works from home and helps with remote patient monitoring.
    White Papers
    March 3, 2025 | Cloud Contact Center, Contact Center

    Using Contact Centers for Remote Patient Monitoring

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    A doctor and nurse view notifications about a patient.
    White Papers
    February 4, 2025 | Contact Center Software, Emergency Notifications, Healthcare

    Integration Engines Improve Interoperability

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    A doctor uses a secure messaging app on a tablet.
    White Papers
    January 6, 2025 | Healthcare, Secure Messaging App

    Secure Messaging Helps Protect Your Organization from Incurring HIPAA Violations

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    Hospital staff transfer a patient to another room.
    White Papers
    January 1, 2025 | Contact Center Software, Healthcare

    How Effective Call Center Software Improves Patient Transfer Center Workflows

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    A telephone triage nurse works at a medical answering service.
    White Papers
    December 3, 2024 | Answering Service Software, Healthcare

    Medical Answering Services and Telephone Triage

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    A patient has a telehealth visit with her doctor.
    White Papers
    November 13, 2024 | Contact Center Software, Healthcare

    How Effective Communication Helps Organizations Achieve the Quintuple Aim

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    A group of contact center operators celebrate their leaderboard rank.
    White Papers
    October 23, 2024 | Contact Center, Contact Center Software

    Gamification in the Contact Center

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    Contact center operator for a healthcare organization.
    White Papers
    September 18, 2024 | Contact Center, Healthcare

    What Healthcare Leaders Should Know About Contact Centers

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    Hospital Call Centers
    White Papers
    August 6, 2024 | Contact Center, Healthcare

    The Role of Hospital Call Centers

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    A representation of an AI contact center operator.
    White Papers
    July 12, 2024 | Artificial Intelligence (AI), Contact Center Software

    Are You Ready for AI and LLMs in Your Contact Center?

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    A nurse with a tablet speaks to a patient.
    White Papers
    June 19, 2024 | Contact Center Software, Emergency Notifications, Healthcare

    How Technology Can Help During Nurse Shortages

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    A healthcare worker shows concern about workplace violence.
    White Papers
    May 1, 2024 | Contact Center Software, Emergency Notifications

    Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging

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    A medical call center operator uses scripting while working from home.
    White Papers
    April 24, 2024 | Healthcare, Scripting

    Importance of Scripting for Medical Call Centers

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    A therapist provides behavior counseling via a call center.
    White Papers
    March 20, 2024 | Contact Center, Healthcare

    The Call Center’s Role in Behavior Counseling

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    A tech sends a critical lab result using a secure messaging app.
    White Papers
    February 21, 2024 | Healthcare, Secure Messaging App

    Improving Response to Critical Laboratory Results with Secure Messaging

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