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    A cloud with communication devices represents the present and future of telecommunication. Telecommunication
    February 4, 2026

    The Past, Present, and Future of Telecommunication

    The future of telephony is already arriving. We are transitioning from the UCaaS era to move beyond simple calling and into "Agentic" communication. In the future, the platform will do much of the work for you.
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    Banner image of a mobile phone asking, Should Your Hospital Invest in a Secure Messaging App?"
    White Papers
    January 12, 2026 | Secure Messaging App

    Should Your Hospital Invest in a Secure Messaging App?

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    Concept of an AI hospital call center agent.
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    December 15, 2025 | Artificial Intelligence (AI), Healthcare

    How Quickly Can Your Hospital Call Center Adapt to AI?

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    Drawing of an agent experiencing call center stress syndrome.
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    November 6, 2025 | Artificial Intelligence (AI), Contact and Call Center Software

    Addressing Call Center Stress Syndrome

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    Image concept of a rural health system.
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    October 27, 2025 | Healthcare, Secure Messaging App

    Why Secure Messaging Apps are Critical for Rural Health Systems

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    Image representing the replacement of outdated call center scripting processes.
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    September 10, 2025 | Contact and Call Center Software, Scripting

    Replacing Outdated Call Center Scripting Processes

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    Hospital call center operator.
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    August 4, 2025 | Contact and Call Center Software, Contact Center Software, Healthcare

    Tips for Introducing Updated Communication Technologies in Healthcare

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    A medical call center operator uses scripting while working from home.
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    July 10, 2025 | Healthcare, Scripting

    Importance of Scripting for Medical Call Centers

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    A patient advocate nurse uses a tablet with integrated communication software.
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    June 16, 2025 | Contact Center Software, Healthcare

    Integrated Software Supports Patient Advocate Nurses

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    Hospital staff transfer a patient to another room.
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    May 16, 2025 | Contact Center Software, Healthcare

    How Effective Call Center Software Improves Patient Transfer Center Workflows

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    An intelligent virtual agent composed of zeros and ones wears a headset.
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    April 7, 2025 | Artificial Intelligence (AI), Cloud Contact Center, Intelligent Virtual Agent

    Should Your Call Center Choose an AI Chatbot/Voicebot or an Intelligent Virtual Agent?

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    Nurse operator works from home and helps with remote patient monitoring.
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    March 3, 2025 | Cloud Contact Center, Contact and Call Center Software

    Using Contact Centers for Remote Patient Monitoring

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    A doctor and nurse view notifications about a patient.
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    February 4, 2025 | Contact Center Software, Emergency Notifications, Healthcare

    Integration Engines Improve Interoperability

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    A doctor uses a secure messaging app on a tablet.
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    January 6, 2025 | Healthcare, Secure Messaging App

    Secure Messaging Helps Protect Your Organization from Incurring HIPAA Violations

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    A telephone triage nurse works at a medical answering service.
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    December 3, 2024 | Answering Service Software, Healthcare

    Medical Answering Services and Telephone Triage

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    A patient has a telehealth visit with her doctor.
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    November 13, 2024 | Contact Center Software, Healthcare

    How Effective Communication Helps Organizations Achieve the Quintuple Aim

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