When lives are on the line, you need simple, stable, and secure communication.
Hospitals and healthcare organizations throughout the world turn to us to guide clinical communications into the future.
Amtelco Healthcare, formerly 1Call, possesses a continuous drive to innovate technology to new heights. We are honored to have a role in helping healthcare heroes provide the best patient care possible. Count on us to be there in your greatest time of need.
Schedule a demoAt A Glance
Automate communication processes
Our contact center software is packed with automation tools to reduce burdens on your staff and managers. Automated scripting, voice services, call processing, notifications, call scoring, reporting, business continuity, and secure messaging speed communication and enable operators and medical personnel to focus on patient needs.
Unify and simplify with interoperable software
In healthcare, systems that don't communicate properly can mean life or death. Amtelco’s integration engine ensures your hospital tech “talk” with each other by bridging communication gaps between disparate technologies in your contact center and throughout a healthcare system to improve interoperability.
Web-based communications
Our web-based virtual agent software can turn any computer into a professional operator workstation. Enhance care collaboration with our web-based applications that give nurses, physicians, and other staff remote access to on-call schedules, staff directories, messages, reports, call logs, and more.
Case Studies
0%
(or more!) reduction in the time it takes to dispatch code calls using automation.
0%
reduction in the number of calls an agent receives using voice services.
0%
(or more!) reduction in operator training time using scripting tools.
Featured Products
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Learn MoreReporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Learn MoreSecure Messaging App – OLD
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Learn MoreBuild your own custom system from our ever-expanding menu of products.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Learn moreOn-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Learn moreMobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Learn moreDirectories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Learn moreEmergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Learn moreDisaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Learn more“The Amtelco software has given us so much flexibility… we were able to smooth workflow peaks and valleys and went from being overwhelmed with calls, to having improved call metrics.”
Shelley White
Director of Patient Access Services for State University of New York (SUNY) Upstate Medical University
Technology Partners