When lives are on the line, you need simple, stable, and secure communication.

Hospitals and healthcare organizations throughout the world turn to us to guide clinical communications into the future.
Amtelco Healthcare, formerly 1Call, possesses a continuous drive to innovate technology to new heights. We are honored to have a role in helping healthcare heroes provide the best patient care possible. Count on us to be there in your greatest time of need.
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At A Glance

Automate communication processes

Our contact center software is packed with automation tools to reduce burdens on your staff and managers. Automated scripting, voice services, call processing, notifications, call scoring, reporting, business continuity, and secure messaging speed communication and enable operators and medical personnel to focus on patient needs.

Unify and simplify with interoperable software

In healthcare, systems that don't communicate properly can mean life or death. Amtelco’s integration engine ensures your hospital tech “talk” with each other by bridging communication gaps between disparate technologies in your contact center and throughout a healthcare system to improve interoperability.

Web-based communications

Our web-based virtual agent software can turn any computer into a professional operator workstation. Enhance care collaboration with our web-based applications that give nurses, physicians, and other staff remote access to on-call schedules, staff directories, messages, reports, call logs, and more.
what our customers are saying

“The difference is that you put all the programming and decision making on the back side, so that an operator can be hired and within 12 hours, they’re taking calls.

Children’s Hospital and Medical Center in Omaha, NE
what our customers are saying

“One thing we love about the on-call directory is we can click on a button that highlights only the available staff who are actually on-call at that very moment. It prevents a lot of confusion, especially when an override has been done for last-minute schedule changes.

Ephraim McDowell Health in Danville, KY
what our customers are saying

“It’s very encouraging that availability, access, responsiveness – all of those things we need when we’re in a maintenance issue – are resolved very quickly by Amtelco. They have done an outstanding job over the years with remote service.”

Cleveland Clinic's Mercy Hospital in Canton, OH
(or more!) reduction in the time it takes to dispatch code calls using automation.
reduction in the number of calls an agent receives using voice services.
(or more!) reduction in operator training time using scripting tools.

Build your own custom system from our ever-expanding menu of products.

All Products

Operator Consoles

Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
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On-Call Scheduling

Our seamless on-call scheduling is built right into the contact center software your operators already use.
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Mobile Workforce

Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
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Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
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Emergency Notifications

Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
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Disaster Recovery

Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
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“The Amtelco software has given us so much flexibility… we were able to smooth workflow peaks and valleys and went from being overwhelmed with calls, to having improved call metrics.”

Shelley White
Director of Patient Access Services for State University of New York (SUNY) Upstate Medical University
Technology Partners