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    • Featured Article
    Concept of an AI hospital call center agent.
    December 15, 2025

    How Quickly Can Your Hospital Call Center Adapt to AI?

    This white paper draws on Amtelco’s decades of experience in the communications industry to share helpful information about steps you can take to prepare your hospital call center staff and technology systems for AI use.
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    Drawing of an agent experiencing call center stress syndrome.
    White Papers
    November 6, 2025 | Artificial Intelligence (AI), Contact Center

    Addressing Call Center Stress Syndrome

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    Image concept of a rural health system.
    White Papers
    October 27, 2025 | Healthcare, Secure Messaging App

    Why Secure Messaging Apps are Critical for Rural Health Systems

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    Image representing the replacement of outdated call center scripting processes.
    White Papers
    September 10, 2025 | Contact Center, Scripting

    Replacing Outdated Call Center Scripting Processes

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    Hospital call center operator.
    White Papers
    August 4, 2025 | Contact Center, Contact Center Software, Healthcare

    Tips for Introducing Updated Communication Technologies in Healthcare

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    A medical call center operator uses scripting while working from home.
    White Papers
    July 10, 2025 | Healthcare, Scripting

    Importance of Scripting for Medical Call Centers

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    A patient advocate nurse uses a tablet with integrated communication software.
    White Papers
    June 16, 2025 | Contact Center Software, Healthcare

    Integrated Software Supports Patient Advocate Nurses

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    Hospital staff transfer a patient to another room.
    White Papers
    May 16, 2025 | Contact Center Software, Healthcare

    How Effective Call Center Software Improves Patient Transfer Center Workflows

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    An intelligent virtual agent composed of zeros and ones wears a headset.
    White Papers
    April 7, 2025 | Artificial Intelligence (AI), Cloud Contact Center, Intelligent Virtual Agent

    Should Your Call Center Choose an AI Chatbot/Voicebot or an Intelligent Virtual Agent?

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    Nurse operator works from home and helps with remote patient monitoring.
    White Papers
    March 3, 2025 | Cloud Contact Center, Contact Center

    Using Contact Centers for Remote Patient Monitoring

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    A doctor and nurse view notifications about a patient.
    White Papers
    February 4, 2025 | Contact Center Software, Emergency Notifications, Healthcare

    Integration Engines Improve Interoperability

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    A doctor uses a secure messaging app on a tablet.
    White Papers
    January 6, 2025 | Healthcare, Secure Messaging App

    Secure Messaging Helps Protect Your Organization from Incurring HIPAA Violations

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    A telephone triage nurse works at a medical answering service.
    White Papers
    December 3, 2024 | Answering Service Software, Healthcare

    Medical Answering Services and Telephone Triage

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    A patient has a telehealth visit with her doctor.
    White Papers
    November 13, 2024 | Contact Center Software, Healthcare

    How Effective Communication Helps Organizations Achieve the Quintuple Aim

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    A group of contact center operators celebrate their leaderboard rank.
    White Papers
    October 23, 2024 | Contact Center, Contact Center Software

    Gamification in the Contact Center

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    Contact center operator for a healthcare organization.
    White Papers
    September 18, 2024 | Contact Center, Healthcare

    What Healthcare Leaders Should Know About Contact Centers

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