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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Are You Ready for AI and LLMs in Your Contact Center?
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Find a Reseller
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Contact Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Operator Consoles
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
All Products
Resources
From our resources
Are You Ready for AI and LLMs in Your Contact Center?
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Find a Reseller
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Find a Reseller
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Contact Center Software
Answering Service Software
Secure Messaging App
Hospital Messaging System
On-Call Scheduling
Scripting
Mobile Workforce
Directories
Cloud Contact Center
Emergency Notifications
Operator Consoles
Automated Voice Services
Reporting and Analytics
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Find a Reseller
Contact Us
Let's Talk
White Papers
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Amtelco News
Answering Service Software
Automated Voice Services
Cloud Contact Center
Contact Center
Contact Center Software
Directories
Disaster Recovery
Emergency Notifications
Feature Focus
Healthcare
Hospital Messaging System
Mobile Workforce
On-Call Scheduling
Operator Consoles
Reporting and Analytics
Scripting
Secure Messaging App
Featured Article
July 12, 2024
Are You Ready for AI and LLMs in Your Contact Center?
The future of contact center workflows revolves around humans and AI working together.
Read More
All Articles
White Papers
June 19, 2024 |
Answering Service Software
,
Contact Center Software
Integration Engines Improve Interoperability
Read More
White Papers
June 12, 2024 |
Healthcare
,
Secure Messaging App
Secure Messaging Helps Protect Your Organization from Incurring HIPAA Violations
Read More
White Papers
June 5, 2024 |
Contact Center Software
,
Healthcare
How Effective Communication Helps Organizations Achieve the Quintuple Aim
Read More
White Papers
May 29, 2024 |
Contact Center Software
,
Healthcare
What is Amtelco’s “Patient Follow Me” Feature?
Read More
White Papers
May 22, 2024 |
Cloud Contact Center
,
Contact Center
Using Contact Centers for Remote Patient Monitoring
Read More
White Papers
May 15, 2024 |
Healthcare
How Technology Can Help During Nurse Shortages
Read More
White Papers
May 1, 2024 |
Contact Center Software
,
Emergency Notifications
Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging
Read More
White Papers
April 24, 2024 |
Healthcare
,
Scripting
Importance of Scripting for Medical Call Centers
Read More
White Papers
April 10, 2024 |
Contact Center
,
Contact Center Software
Gamification in the Contact Center
Read More
White Papers
April 2, 2024 |
Contact Center Software
,
Healthcare
Integrated Software Supports Patient Advocate Nurses
Read More
White Papers
March 20, 2024 |
Contact Center
,
Healthcare
The Call Center’s Role in Behavior Counseling
Read More
White Papers
March 13, 2024 |
Cloud Contact Center
,
Disaster Recovery
Choosing a Hosted Service Provider
Read More
White Papers
March 6, 2024 |
Automated Voice Services
,
Healthcare
Efficient Hospital Communications: Steps for Automating, Streamlining, and Improving Healthcare Communications
Read More
White Papers
February 28, 2024 |
Contact Center Software
Determining the Right Time to Upgrade Your Communication System
Read More
White Papers
February 21, 2024 |
Healthcare
,
Secure Messaging App
Improving Response to Critical Laboratory Results with Secure Messaging
Read More
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