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    • Featured Article
    Medical staff respond to a critical alarm in a patient's room.
    August 27, 2026

    The Critical Role of Call Center Agents During Emergency Workflows

    A hospital's emergency capacity is only as fast as its communications pipeline. While clinical teams deliver the care that saves lives, it is often the hospital call center operator—supported by intelligent, automated software—who ensures those clinicians are activated without losing precious seconds.
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    An IT person performs an architecture audit.
    White Papers
    August 3, 2026 | Artificial Intelligence (AI), Contact Center Software, Healthcare

    Why Healthcare AI Requires a Call Center Architecture Audit

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    A doctor uses a secure messaging app to protect clinical data and streamline workflows.
    White Papers
    July 1, 2026 | ANZ Healthcare, Healthcare, Secure Messaging App

    Protecting Clinical Data and Streamlining Workflows with Secure Messaging

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    An agent uses Amtelco's call center scripting software.
    White Papers
    June 1, 2026 | Intelligent Virtual Agent, Scripting

    How to Choose the Best Call Center Scripting Software

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    Illustration of a person using Amtelco's on-call scheduling app.
    White Papers
    May 1, 2026 | On-Call Scheduling

    Simplify and Automate On-Call Scheduling and Management

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    An on-call doctor receives a text message via a secure messaging app.
    White Papers
    April 9, 2026 | On-Call Scheduling, Secure Messaging App

    Modernizing On-Call Workflows with Integrated, Secure Messaging

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    Representation of digital coordination in healthcare.
    White Papers
    March 20, 2026 | ANZ Healthcare, Artificial Intelligence (AI), Healthcare Operator Console

    Beyond the Switchboard: Why Digital Coordination is the Next Frontier for Australian Patient Flow

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    A cloud with communication devices represents the present and future of telecommunication. Telecommunication
    White Papers
    February 4, 2026 | Cloud Contact Center, Intelligent Virtual Agent, Reporting and Analytics

    The Past, Present, and Future of Telecommunication

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    Banner image of a mobile phone asking, Should Your Hospital Invest in a Secure Messaging App?"
    White Papers
    January 12, 2026 | Secure Messaging App

    Should Your Hospital Invest in a Secure Messaging App?

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    Concept of an AI hospital call center agent.
    White Papers
    December 15, 2025 | Artificial Intelligence (AI), Healthcare

    How Quickly Can Your Hospital Call Center Adapt to AI?

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    Drawing of an agent experiencing call center stress syndrome.
    White Papers
    November 6, 2025 | Artificial Intelligence (AI), Contact and Call Center Software

    Addressing Call Center Stress Syndrome

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    Image concept of a rural health system.
    White Papers
    October 27, 2025 | Healthcare, Secure Messaging App

    Why Secure Messaging Apps are Critical for Rural Health Systems

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    Image representing the replacement of outdated call center scripting processes.
    White Papers
    September 10, 2025 | Contact and Call Center Software, Scripting

    Replacing Outdated Call Center Scripting Processes

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    Hospital call center operator.
    White Papers
    August 4, 2025 | Contact and Call Center Software, Contact Center Software, Healthcare

    Tips for Introducing Updated Communication Technologies in Healthcare

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    A medical call center operator uses scripting while working from home.
    White Papers
    July 10, 2025 | Healthcare, Scripting

    Importance of Scripting for Medical Call Centers

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    A patient advocate nurse uses a tablet with integrated communication software.
    White Papers
    June 16, 2025 | Contact Center Software, Healthcare

    Integrated Software Supports Patient Advocate Nurses

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