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    • Featured Article
    Contact center operator for a healthcare organization uses her work phone.
    September 18, 2024

    What Healthcare Leaders Should Know About Contact Centers

    Healthcare contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting.
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    Hospital Call Centers
    White Papers
    August 6, 2024 | Contact Center, Healthcare

    The Role of Hospital Call Centers

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    July 12, 2024 | Contact Center Software

    Are You Ready for AI and LLMs in Your Contact Center?

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    Integration Engines Improve Interoperability
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    June 19, 2024 | Answering Service Software, Contact Center Software

    Integration Engines Improve Interoperability

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    June 12, 2024 | Healthcare, Secure Messaging App

    Secure Messaging Helps Protect Your Organization from Incurring HIPAA Violations

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    A patient has a telehealth visit with his doctor.
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    June 5, 2024 | Contact Center Software, Healthcare

    How Effective Communication Helps Organizations Achieve the Quintuple Aim

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    A hospital patient speaks on the phone while recovering in his room.
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    May 29, 2024 | Contact Center Software, Healthcare

    What is Amtelco’s “Patient Follow Me” Feature?

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    Nurse operator works from home and helps with remote patient monitoring.
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    May 22, 2024 | Cloud Contact Center, Contact Center

    Using Contact Centers for Remote Patient Monitoring

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    A nurse with a tablet speaks to a patient.
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    May 15, 2024 | Healthcare

    How Technology Can Help During Nurse Shortages

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    A stressed nurse takes a break.
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    May 1, 2024 | Contact Center Software, Emergency Notifications

    Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging

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    A medical call center agent works from home.
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    April 24, 2024 | Healthcare, Scripting

    Importance of Scripting for Medical Call Centers

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    A group of contact center operators celebrate their leaderboard rank.
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    April 10, 2024 | Contact Center, Contact Center Software

    Gamification in the Contact Center

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    Integrated Software Supports Patient Advocate Nurses
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    April 2, 2024 | Contact Center Software, Healthcare

    Integrated Software Supports Patient Advocate Nurses

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    The Call Center’s Role in Behavior Counseling
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    March 20, 2024 | Contact Center, Healthcare

    The Call Center’s Role in Behavior Counseling

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    Choosing a Hosted Service Provider
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    March 13, 2024 | Cloud Contact Center, Disaster Recovery

    Choosing a Hosted Service Provider

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    March 6, 2024 | Automated Voice Services, Healthcare

    Efficient Hospital Communications: Steps for Automating, Streamlining, and Improving Healthcare Communications

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