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    The Spectrum Communications and Amtelco Story
    September 1, 2026

    From Leap of Faith to Full Circle: The Spectrum Communications and Amtelco Story

    Mary and Roy Osmon attended the 1982 ATSI (Associated Telemessaging Services International) conference in San Diego after being approached about an opportunity to purchase an answering service. Mary had previous experience working at the Chesapeake & Potomac Telephone Company and Wisconsin Bell. So, Roy encouraged Mary to go to the
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    Improve the caller experience and increase customer satisfaction with customized scripts.
    Blog
    August 28, 2026 | Contact and Call Center Software, Feature Focus, Scripting

    An Overview of Amtelco Scripting

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    Secure messaging offers fast, secure message delivery to shape better customer impressions.
    Blog
    August 25, 2026 | Contact and Call Center Software, Contact Center Software, Secure Messaging App

    How Secure Messaging Helps Speed Communication

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    An AI agent communicates with a human agent.
    Blog
    August 18, 2026 | Artificial Intelligence (AI), Intelligent Virtual Agent

    The ROI of a Human in the Loop Strategy

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    A remote operator works from home.
    Blog
    August 11, 2026 | ANZ Healthcare, Cloud Contact Center, Secure Messaging App

    Workforce Flexibility: Ensuring Seamless Communication Across Remote and Hybrid Healthcare Teams

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    The Origin Story of the Amtelco Ducks.
    Blog
    August 4, 2026 | 50th Anniversary

    The Origin Story of the Amtelco Ducks

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    Improve your customized scripts with a Contracted Services team review.
    Blog
    July 31, 2026 | Answering Service Software, Contact and Call Center Software, Feature Focus, Scripting

    Get More from Your Scripts with our Script Assessment Program

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    A smiling switchboard agent.
    Blog
    July 28, 2026 | ANZ Healthcare, Contact and Call Center Software, Healthcare Operator Console

    eBook: Why Digital Coordination Centres Need an Expert Human Switchboard

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    Amtelco Announces Healthcare Leadership & Education Seminar
    Blog
    July 22, 2026 | 50th Anniversary, Amtelco News

    Amtelco Announces Healthcare Leadership & Education Seminar

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    Illustrated concept of an AI agent supporting a human operator.
    Blog
    July 21, 2026 | Artificial Intelligence (AI), Intelligent Virtual Agent

    What Does Having a Human in the Loop Mean?

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    Concept of a doctor using SSOT architecture.
    Blog
    July 14, 2026 | ANZ Healthcare, Healthcare, Healthcare Operator Console

    Why a Single Source of Truth (SSOT) is Crucial for Healthcare Interoperability and EMRs

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    Group photo of Amtelco employees.
    Blog
    July 7, 2026 | 50th Anniversary, Amtelco News

    Amtelco Employees Celebrate 50 Years of Connection

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    Automatically send an SMS escalation reminder to clients to speed response times.
    Blog
    June 30, 2026 | Answering Service Software, Contact and Call Center Software, Secure Messaging App

    Ensure Faster Responses to Urgent Messages Using SMS Escalation

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    Keep callers happy using Amtelco’s ACD Callback.
    Blog
    June 26, 2026 | Answering Service Software, Contact and Call Center Software, Feature Focus

    Decrease Hold Time for Your Callers by Offering Callbacks

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    A patient support program nurse speaks with a pharmacist and patient.
    Blog
    June 23, 2026 | Contact and Call Center Software, Healthcare, Healthcare Operator Console

    What is a Patient Support Program (PSP)?

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    Nancy Beale, Ph.D., MSN, R.N.-B.C., Chief Nurse Executive, Vice President of Clinical Informatics and Chief Nursing Informatics Officer at Catholic Health in Long Island, New York
    Blog
    June 16, 2026 | Healthcare

    Interview with Nancy Beale: How Can Technology Help Address the Nursing Shortage?

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