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    Motivated hospital call center agents enjoy some camaraderie at work.
    May 13, 2025

    Motivating Hospital Call Center Agents: A Guide for Managers

    Our top tips encourage employee recognition, flexible work arrangements, and having a bit of fun on the job. These strategies foster a positive and productive work environment.
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    All Articles
    Unlocking the Power of Integration: Customer Relationship Management Software and Amtelco's Solutions
    Blog
    May 6, 2025 | Answering Service Software, Reporting and Analytics, Scripting

    Benefits of Uniting CRM & Amtelco’s Solutions

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    Amtelco's Active Insights saves time for supervisors by automatically scoring agent calls.
    Blog
    April 25, 2025 | Feature Focus, Reporting and Analytics

    Save Time Using Automated Call Scoring in Active Insights

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    People listening to a speaker at a conference.
    Blog
    April 22, 2025 | Amtelco News

    Join Amtelco at These Upcoming Events

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    A happy hospital call center operator at work.
    Blog
    April 15, 2025 | Healthcare, Operator Consoles

    Why Hospital Call Center Agents Experience High Stress and How to Mitigate Stressors

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    Building a Greener Future with Amtelco
    Blog
    April 8, 2025 | Amtelco News

    Amtelco’s Eco-Friendly Initiatives

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    An AI chatbot introduces itself on a laptop.
    Blog
    April 1, 2025 | Artificial Intelligence (AI), Intelligent Virtual Agent

    What is the Difference Between an AI Chatbot and an Intelligent Virtual Agent?

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    Easily search for undelivered messages and specials using Amtelco's Message Survey
    Blog
    March 28, 2025 | Contact Center Software, Feature Focus

    The Advantages of Conducting Routine Message Surveys

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    Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2025 Award
    Blog
    March 24, 2025 | Amtelco News

    Wisconsin State Journal Names Amtelco as a Top Workplace

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    A blurred photo of people attending a conference.
    Blog
    March 18, 2025 | Amtelco News

    Join Amtelco at These Upcoming Conferences

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    Call Center Automation Tools That Are Revolutionizing The Industry
    Blog
    March 11, 2025 | Artificial Intelligence (AI), Automated Voice Services, Intelligent Virtual Agent, Operator Consoles, Reporting and Analytics, Scripting

    Call Center Automation Tools That Are Revolutionizing The Industry

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    Kevin Beale, Amtelco's VP of Software and R&D helps to answer, "What is an Intelligent Virtual Agent?"
    Blog
    March 7, 2025 | Artificial Intelligence (AI), Automated Voice Services, Intelligent Virtual Agent

    What is an Intelligent Virtual Agent?

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    Joe Curtin shares his thoughts after ViVE25.
    Blog
    March 4, 2025 | Amtelco News

    Joe Curtin’s Thoughts After the ViVE25 Show

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    Find out how Contracted Services can help you start using new features faster.
    Blog
    February 28, 2025 | Contact Center, Feature Focus, Healthcare

    The Assistance You Can Count On

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    Blog
    February 27, 2025 | Secure Messaging App

    Protected Dialing: How to Protect Staff Phone Numbers from Exposure

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    A patient and nurse communicate with each other in a healthcare setting.
    Blog
    February 25, 2025 | Artificial Intelligence (AI), Contact Center Software, Healthcare

    eBook: A Guidebook for Improved Communication in Healthcare

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