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Healthcare
Contact Center
Telephony Hardware
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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Amtelco Announces Release of Intelligent Series 6.0
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Amtelco Announces Release of Intelligent Series 6.0
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Intelligent Virtual Agent

A megaphone announces an Amtelco press release.

March 30, 2026 | Amtelco News, Contact and Call Center Software, Healthcare Operator Console, Intelligent Virtual Agent

Amtelco Announces Release of Intelligent Series 6.0

Megaphone announces the release of Ellie™ an AI-powered Integrated Virtual Agent

February 11, 2026 | Amtelco News, Intelligent Virtual Agent

Amtelco Releases Ellie™ an AI-powered Intelligent Virtual Agent

A cloud with communication devices represents the present and future of telecommunication. Telecommunication

February 4, 2026 | Cloud Contact Center, Intelligent Virtual Agent, Reporting and Analytics

The Past, Present, and Future of Telecommunication

Kevin Beale, Amtelco's VP for Software, R&D

August 19, 2025 | Artificial Intelligence (AI), Intelligent Virtual Agent

The Key Differentiator Between Ellie™ and Other Third-Party AI Automated Solutions

An intelligent virtual agent composed of zeros and ones wears a headset.

April 7, 2025 | Artificial Intelligence (AI), Cloud Contact Center, Intelligent Virtual Agent

Should Your Call Center Choose an AI Chatbot/Voicebot or an Intelligent Virtual Agent?

An AI chatbot introduces itself on a laptop.

April 1, 2025 | Artificial Intelligence (AI), Intelligent Virtual Agent

What is the Difference Between an AI Chatbot and an Intelligent Virtual Agent?

Call Center Automation Tools That Are Revolutionizing The Industry

March 11, 2025 | Artificial Intelligence (AI), Automated Voice Services, Healthcare Operator Console, Intelligent Virtual Agent, Reporting and Analytics, Scripting

Call Center Automation Tools That Are Revolutionizing The Industry

Kevin Beale, Amtelco's VP of Software and R&D helps to answer, "What is an Intelligent Virtual Agent?"

March 7, 2025 | Artificial Intelligence (AI), Automated Voice Services, Intelligent Virtual Agent

What is an Intelligent Virtual Agent?

January 7, 2025 | Artificial Intelligence (AI), Contact Center Software, Intelligent Virtual Agent

6 Tips for Enhancing Call Center Efficiency and Customer Satisfaction

A beach wave washes out 2024 written in the sand.

December 24, 2024 | Amtelco News, Artificial Intelligence (AI), Intelligent Virtual Agent

End of Year Message from Tom Curtin, CEO of Amtelco

October 30, 2024 | Artificial Intelligence (AI), Contact Center Software, Intelligent Virtual Agent

AI Is Not Scary!

Ready to learn more?

Schedule a free product demo and we’ll show you how Amtelco can supercharge your telecommunications.

4800 Curtin Drive, McFarland, WI 53558

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