Contact Center Software
April 2, 2024 | Contact Center Software, Healthcare
Integrated Software Supports Patient Advocate Nurses
Read MoreFebruary 28, 2024 | Contact Center Software
Determining the Right Time to Upgrade Your Communication System
Read MoreFebruary 21, 2024 | Amtelco News, Contact Center Software
Amtelco Announces New Software Release
Read MoreFebruary 20, 2024 | Contact Center Software, Healthcare
How Our Software Helps Hospitals Do More with Fewer Resources
Read MoreFebruary 7, 2024 | Contact Center Software, Healthcare
How Effective Call Center Software Improves Patient Transfer Center Workflows
Read MoreFebruary 6, 2024 | Contact Center Software, Healthcare
Unify and Simplify Communications in Your Organization
Read MoreAugust 29, 2023 | Contact Center Software, Healthcare
Redirect Callers to Help Provide the Best Patient Care
Read MoreAugust 8, 2023 | Contact Center Software, Healthcare
How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals
Read MoreJuly 26, 2023 | Contact Center Software, Emergency Notifications
Improving Efficiency with Automated Notifications: Key Use Cases and Best Practices
Read MoreJune 30, 2023 | Contact Center Software, Scripting
Cleveland Clinic Mercy Hospital: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators
Read MoreJune 5, 2023 | Contact Center Software, Reporting and Analytics
Active Insights: Your Single Source for Automated Call Scoring, Quality Assurance, Detailed Analytics, and More!
Read MoreApril 25, 2023 | Contact Center Software, Healthcare
Connect Callers Quickly with Healthcare Personnel Using Park Orbit
Read MoreApril 18, 2023 | Contact Center Software, Reporting and Analytics
Introducing Active Insights Metric Measuring Solution
Read MoreApril 11, 2023 | Amtelco News, Contact Center Software
The Amtelco Genesis Intelligent Series v5.5 now rated “Avaya Compliant” with Avaya Aura® Session Manager and Avaya Aura Communication Manager
Read MoreMarch 2, 2023 | Contact Center Software
Better Call Management with Advanced Contact Center Software
Read MoreFebruary 21, 2023 | Contact Center Software, Healthcare
A Faster Way to Reach On-Call Personnel
Read MoreJanuary 24, 2023 | Contact Center Software, Operator Consoles
The Advantages of Using Music On Hold for Waiting Callers
Read MoreNovember 29, 2022 | Contact Center Software, Healthcare
Future Roadmap for Amtelco Solutions
Read MoreOctober 4, 2022 | Contact Center Software, Emergency Notifications
Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging
Read MoreSeptember 23, 2022 | Contact Center Software, On-Call Scheduling
Stay updated with miTeamWeb – now featuring Auto Scheduler!
Read MoreSeptember 19, 2022 | Contact Center Software, Directories
Making The Connection: One Business to Another
Read MoreSeptember 9, 2022 | Contact Center Software, Scripting
7 Benefits of Call Center Agent Scripting Software
Read MoreAugust 31, 2022 | Contact Center Software, Healthcare
Use Single Sign-On to Streamline the Log-in Process
Read MoreAugust 23, 2022 | Contact Center Software, On-Call Scheduling
Auto Scheduler Simplifies On-Call Scheduling
Read MoreJuly 26, 2022 | Contact Center Software, Scripting
Quickly Find Messages Using Keyword Search
Read MoreApril 29, 2022 | Contact Center, Contact Center Software
How Speech Analytics Benefits Your Contact Center
Read MoreApril 19, 2022 | Contact Center Software, Healthcare
How Effective Communication Helps Organizations Achieve the Quintuple Aim
Read MoreApril 12, 2022 | Answering Service Software, Contact Center Software
Phone Call Monitoring Software Promotes Efficient Call-Handling
Read MoreMarch 15, 2022 | Contact Center Software, Healthcare
How Call Center Technology Helps Hospitals, Staff, and Patients
Read MoreMarch 10, 2022 | Contact Center Software, Directories
Ephraim McDowell Health: Leveraging Directories to Improve Call Flows and Reduce Code Call Errors
Read MoreMarch 3, 2022 | Contact Center Software, Reporting and Analytics
Real-Time Call Center Dashboard Helps Monitor Agent Performance
Read MoreMarch 1, 2022 | Cloud Contact Center, Contact Center Software
How Telehealth Employers Can Ensure Effective Communication with Remote Staff
Read MoreFebruary 22, 2022 | Automated Voice Services, Contact Center Software
The Easy Way to Create Conference Calls
Read MoreFebruary 3, 2022 | Cloud Contact Center, Contact Center Software
Playing It Safe with Web-based Communications
Read MoreDecember 13, 2021 | Contact Center Software
7 Call Center Software Tools for Efficient Call-Handling
Read MoreOctober 26, 2021 | Contact Center Software, Healthcare
Reduce Errors and Improve Patient Ratings with a User-Friendly Communication System
Read MoreOctober 5, 2021 | Contact Center Software, Operator Consoles
Amtelco’s Intelligent Series Platform Features
Read MoreSeptember 28, 2021 | Contact Center, Contact Center Software
Proactively Monitor Waiting Calls with the EZ Waits Monitor
Read MoreSeptember 28, 2021 | Contact Center Software, Operator Consoles
Amtelco’s Intelligent Series Integrations
Read MoreSeptember 14, 2021 | Answering Service Software, Contact Center Software
8 Steps for a Successful Call Center Software Implementation
Read MoreSeptember 14, 2021 | Answering Service Software, Contact Center Software
Factors to Consider When Selecting New Call Center Software
Read MoreSeptember 14, 2021 | Answering Service Software, Contact Center Software
When is the Right Time to Upgrade Your Call Center Software?
Read MoreAugust 26, 2021 | Contact Center Software, Reporting and Analytics
Assessing Call Center Agent Performance
Read MoreAugust 24, 2021 | Contact Center, Contact Center Software
Call Center Data Security: 3 Contributing Factors
Read MoreAugust 24, 2021 | Contact Center Software, Emergency Notifications
Save Time and Provide Faster Responses with Automated Notifications
Read MoreAugust 10, 2021 | Contact Center Software, Healthcare
What is Amtelco’s “Patient Follow Me” Feature?
Read MoreJuly 28, 2021 | Contact Center, Contact Center Software
Predictive Intelligence Saves Time and Eliminates Errors
Read MoreJuly 27, 2021 | Contact Center Software, On-Call Scheduling
Auto Scheduler – The Easy Way to Create On-Call Schedules
Read MoreJune 30, 2021 | Contact Center, Contact Center Software
Using ANI to Screen Calls and Expedite Client Check-In
Read MoreJune 30, 2021 | Contact Center, Contact Center Software
Top 5 Call Center Must-Have Features
Read MoreJune 11, 2021 | Contact Center, Contact Center Software
5 Reasons Why Offering Callbacks is Good for Your Business
Read MoreJune 11, 2021 | Contact Center, Contact Center Software
Using the Genesis IS ACD Callback Behavior Feature
Read MoreMay 26, 2021 | Answering Service Software, Contact Center Software
Allow Clients to Connect to Parked Calls Automatically with Genesis Park Line Pickup
Read MoreMay 26, 2021 | Answering Service Software, Contact Center Software
Identify Overlooked Messages with the Message Survey Feature
Read MoreMay 26, 2021 | Contact Center, Contact Center Software
New Versions: IS Supervisor, Soft Agent, miTeamWeb, and Infinity
Read MoreApril 28, 2021 | Automated Voice Services, Contact Center Software
Easily Record Calls with Amtelco Call Log and Unity Voice Logger
Read MoreApril 21, 2021 | Contact Center Software
Tips for Communicating Effectively While Working Remotely
Read MoreApril 12, 2021 | Answering Service Software, Contact Center Software
Looking for Value-Adds for Your TAS Customers?
Read MoreMarch 25, 2021 | Cloud Contact Center, Contact Center Software
The Future Outlook for Hospital Contact Centers
Read MoreMarch 16, 2021 | Contact Center Software, Reporting and Analytics
Call Center Reports and Analytics
Read MoreFebruary 2, 2021 | Contact Center Software, Operator Consoles
How Hospital Contact Centers Support Emergency Departments During COVID-19
Read MoreJanuary 27, 2021 | Cloud Contact Center, Contact Center Software
Amtelco’s Web Agent Allows Customization with Agent Styles
Read MoreJanuary 26, 2021 | Answering Service Software, Contact Center Software
Alleviating Digital Eye Strain in the Workplace
Read MoreJanuary 26, 2021 | Answering Service Software, Contact Center Software
Tools to Increase Call Center Efficiency
Read MoreJanuary 26, 2021 | Contact Center Software, Secure Messaging App
Improve Patient Care with Streamlined Communication
Read MoreJanuary 5, 2021 | Answering Service Software, Contact Center Software
How to Ensure Effective Communication While Working from Home
Read MoreDecember 29, 2020 | Answering Service Software, Contact Center Software
Interoperability in the Call Center: A Natural Solution
Read MoreNovember 16, 2020 | Amtelco News, Contact Center Software
Soft Agent rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions
Read MoreOctober 26, 2020 | Answering Service Software, Contact Center Software
Integration Engines Improve Interoperability
Read MoreSeptember 15, 2020 | Contact Center Software, Healthcare
Effective Hospital Call Center Solutions and Important Partnerships
Read MoreSeptember 8, 2020 | Contact Center Software, Emergency Notifications
Red Alert Speeds Response In Ricin Incident
Read MoreAugust 18, 2020 | Contact Center Software, Scripting
The Benefits of Operator Scripting by Carolyn Sonnefeld of The Cleveland Clinic
Read MoreJune 30, 2020 | Contact Center Software, Healthcare