Contact Center Software

Amtelco’s customizable software applications are used by business call centers, hospital contact centers, and telephone answering services of all sizes. Increase agent productivity, enhance customer service, improve the patient experience, and maximize your bottom line.
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Key Features

Unifying systems

Using disconnected technology from multiple vendors creates an environment in which data are inconsistent across systems. Our integration engine connects different systems to function as a single solution.

Automating processes

Self-service options give callers access to information without agent involvement. Automatically transcribing and scoring calls saves a significant amount of time.

Simplifying workflows

Workflows are streamlined when calls are routed based on call type and skill level of available agents.


Scale your call center without compromising quality

Amtelco’s contact center software applications are specifically designed to ensure the success and growth of any call center or telephone answering service.

Advance call routing and management with:

  • Automatic call distribution (ACD) and advanced skills-based call routing.
  • Built-in speech recognition.
  • Text-to-speech (TTS).
  • Voice services.
  • Predictive caller behavior data to anticipate needs.

Boost efficiency with:

  • Customized reporting with detailed call analytics to track metrics.
  • Enhanced accountability with call logging and video screen capture.
  • Easily connected remote agents.
  • Automated greetings, queue announcements, and callbacks.
  • Voice-activated menus.
  • Customizable function keys and configuration of call appearances.
  • Custom scripts that guide your agents through each call.

Bridge healthcare communication gaps with a unified critical system

Hospitals and clinics throughout the world trust Amtelco’s contact center software with communications related to on-call, workforce management, personnel directories, emergency notifications, web-based communication, cloud-based communication, and secure messaging.

Our software solutions are also used within care settings to unify existing communication systems because they bridge communication gaps between disparate technologies. Data from EMR HL7 messages, ADT messages, smart beds, nurse calls, appointment desks, housekeeping, and system-wide alerts are instantly sent to appropriate staff via the technology already used by the organization – such as Vocera badges or IP phones from Cisco.


"Amtelco's integration engine [...] helps to speed up the process for the patient, generate revenue for our organization, and saves any costs that would have been incurred if the process was put on hold or standby because the communication didn't happen."
Alicia Wise, Former IS Project Coordinator
AnMed Health, Anderson, SC

Virtual Contact Center

Organizations with multiple locations and call centers can run on a single virtual server located anywhere in the country – even if they all use different PBX telephone systems. Our contact center software integrates with existing telephone carriers and PBX equipment from every major PBX vendor to provide a stand-alone, fully functional call center environment. We integrate with VoIP PBXs: Avaya, Cisco, Mitel, and others.


What our customers are saying
“Our partnership with Amtelco spans 40+ years. Every move we have made with Amtelco’s products has been positive as they have helped us grow our business. Amtelco’s product offerings are great, and they are always responsive to our clients’ requests. We can always count on Amtelco being a phone call away."
Sharon Campbell, President
Answer Direct