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As 2025 comes to a close, we wanted to highlight the white papers we posted each month this past year. These white papers draw on Amtelco’s decades of experience in the communications industry to share helpful information and insight. A PDF copy of the white paper is available at the bottom of each page.
How Quickly Can Your Hospital Call Center Adapt to AI?
Steps you can take to prepare your hospital call center staff and technology systems for AI use.
Addressing Call Center Stress Syndrome (CCSS)
Strategies that call center leadership can use to reduce CCSS.
Why Secure Messaging Apps are Critical for Rural Health Systems
Provides a structured, phase-based plan designed to help rural health systems overcome the obstacles of transitioning from pagers to a secure messaging app.
Replacing Outdated Call Center Scripting Processes
Ultimately, better call interactions lead to higher loyalty and increased revenue for your call center or client.
Tips for Introducing Updated Communication Technologies in Healthcare
Suggestions for approaching healthcare leadership about upgrading communication systems.
Importance of Scripting for Medical Call Centers
Top five reasons hospital call centers implement scripting.
Integrated Software Supports Patient Advocate Nurses (PANs)
Using the highly portable laptop instead of a cell phone enabled PANs to maintain mobility and offered the flexibility of transferring calls from a desktop to a tablet when needed.
How Effective Call Center Software Improves Patient Transfer Center Workflows
Every patient transfer center is different and has different needs. However, it is critical that they all use a robust call center software program that readily integrates with other products to increase efficiency.
Should Your Call Center Choose an AI Chatbot/Voicebot or an Intelligent Virtual Agent?
Examine differences between AI bots and intelligent virtual agents (IVAs) so you can decide which technology is best for your call center.
Using Contact Centers for Remote Patient Monitoring
Contact centers are crucial partners in improving patient access to care. As remote patient monitoring becomes more common, contact centers must accurately and efficiently handle the data they receive.
Integration Engines Improve Interoperability
Integration engines reduce communication delays and errors.
Secure Messaging Helps Protect Your Organization from Incurring HIPAA Violations
Includes seven tips for data protection and an example framework of a data protection strategy. Take a look at the case studies page to learn how our customers address challenges with Amtelco’s customizable solutions. If you’d like to see a demo or have any questions, please don’t hesitate to contact us to learn more.
