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Healthcare
Contact Center
Telephony Hardware
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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Workforce Flexibility: Ensuring Seamless Communication Across Remote and Hybrid Healthcare Teams
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Workforce Flexibility: Ensuring Seamless Communication Across Remote and Hybrid Healthcare Teams
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

ANZ Healthcare

A remote operator works from home.

August 11, 2026 | ANZ Healthcare, Cloud Contact Center, Secure Messaging App

Workforce Flexibility: Ensuring Seamless Communication Across Remote and Hybrid Healthcare Teams

A smiling switchboard agent.

July 28, 2026 | ANZ Healthcare, Contact and Call Center Software, Healthcare Operator Console

eBook: Why Digital Coordination Centres Need an Expert Human Switchboard

Concept of a doctor using SSOT architecture.

July 14, 2026 | ANZ Healthcare, Healthcare, Healthcare Operator Console

Why a Single Source of Truth (SSOT) is Crucial for Healthcare Interoperability and EMRs

A doctor uses a secure messaging app to protect clinical data and streamline workflows.

July 1, 2026 | ANZ Healthcare, Healthcare, Secure Messaging App

Protecting Clinical Data and Streamlining Workflows with Secure Messaging

Illustration representing SSOT single source of truth and interoperability.

May 12, 2026 | ANZ Healthcare

SSOT: Supporting HL7 FHIR Interoperability

Icon represents Data, Culture, and Governance: The Triad of Challenges for Updating Australian Hospital Coordination

April 21, 2026 | ANZ Healthcare, Cloud Contact Center, Healthcare Operator Console

Data, Culture, and Governance: The Triad of Challenges for Updating Australian Hospital Coordination

Representation of digital coordination in healthcare.

March 20, 2026 | ANZ Healthcare, Artificial Intelligence (AI), Healthcare Operator Console

Beyond the Switchboard: Why Digital Coordination is the Next Frontier for Australian Patient Flow

A switchboard agent uses a paper spreadsheet.

March 10, 2026 | ANZ Healthcare, Contact Center Software, Healthcare Operator Console

Why Switchboards are Ditching Paper Processes

A physician uses a secure messaging app.

January 27, 2026 | ANZ Healthcare, Secure Messaging App

Australian Hospitals Prep for Secure Messaging

A man reads an Amtelco white paper.

December 23, 2025 | Amtelco News, ANZ Healthcare

Amtelco White Paper Roundup for 2025

Concept image of global data protection.

December 9, 2025 | ANZ Healthcare, Healthcare, Secure Messaging App

Data Protection Laws in Australia and New Zealand

Representation of a centralised communication

November 18, 2025 | ANZ Healthcare, Contact Center Software, Healthcare

The Role of the Hospital Switchboard Within a DCC

Ready to learn more?

Schedule a free product demo and we’ll show you how Amtelco can supercharge your telecommunications.

4800 Curtin Drive, McFarland, WI 53558

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