Automatically Route Calls with ANI Screening and ANI Match

Use the Automatic Number Identification (ANI) Screening and ANI Match features in your Amtelco contact center software to instantly direct incoming calls and perform specific behaviors based on the Caller ID. These features help route client calls, and stop unwanted calls, such as telemarketer calls, harassing callers, automated dialing systems, and incoming faxes.

Block Unwanted Calls from Operators

The Automatic Number Identification (ANI) Screening feature routes a call from a specific phone number to a different behavior, such as playing a recording or hanging up instead of reaching an operator. To use ANI Screening, add known problematic phone numbers to the list, and set up the behavior to hang up or to first play a recording.

Quickly Route Clients

The ANI Match feature saves time for clients by speeding up the call forwarding process. It is also designed to route clients to the client check-in line, saving time and helping you provide faster services for your clients.

Learn More

Click here to learn more about the Genesis ANI Screening and ANI Match features on TechHelper, Amtelco’s online customer support resource.