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While we often think of directories as simple listings of names and addresses, the Amtelco Directories function as the hub of information for your clients and your call center. The directories centralize large amounts of related information, such as client personnel, office locations, client product information, and call center staff details. The Amtelco Directories are your single source of truth, providing one location for updates that are instantly available for both operators and clients, ensuring everyone has access to accurate, up-to-date information.
Make Vital Information Easier to Find
Easily customize directories to include the specific information you need for each of your clients, such as staff contact information, office hours, locations, photos, web page links, and maps. Directories give operators instant access to the information they need to communicate accurately with callers.
The directories include a convenient search tool that makes it easy to find exactly what’s needed, streamlining the process of locating a current on-call technician or physician, contacting a team member, or even transferring a caller to the requested individual’s extension or phone.
Limitless Opportunities
You’ll find countless ways to use the Amtelco Directories for all your clients and your call center. Create as many directories as you need, with unlimited directory subjects, views, and fields. With all information stored in a single location, agents can access directories, contacts, statuses, and on-call information on one screen.
Protecting Sensitive Information
Provide everyone with as much or as little information as needed with directories. You can control who can see specific information using the directory view settings, helping protect home phone numbers and addresses.
Seamless Script Integration
While handling a call, agents can quickly add information from a directory into the script with a single button click, such as adding the current on-call technician. The agent can then quickly dispatch to the correct on-call personnel.
Simplified Updates
When available from your clients, use the directory import tool to add updated data without manually entering the information. This ensures everyone has access to current information, speeding the process of reaching the correct person using accurate contact information. Specific integrations, such as HL7, are also available to keep entries up to date.
Convenient Access for Clients
With Amtelco’s mobile workforce tools, clients can access vital information from virtually anywhere — browsing directories and status updates, viewing, editing, and creating on-call schedules, reviewing messages, and contacting team members quickly.
Learn More
More information about directories is available on TechHelper, Amtelco’s exclusive online customer support resource.
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