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Business communication systems are complex, yet many companies select one communications method, secure messaging, in the hopes that a texting solution or an app will be their solution.
When companies research products and businesses for a solution, they may not realize that, while many secure messaging businesses offer texting products, that is typically the only solution the vendor provides. Having just that one piece of a vast communication system doesn’t support all of the company’s communication needs.
While using a secure messaging app is important, it is only part of an effective communication protocol. It is paramount for businesses to have a comprehensive communication platform that allows a secure messaging app to integrate with other communication systems and utilize data for reporting purposes. Here are a few key elements that decision-makers and IT staff should consider when selecting a secure messaging app:
1. Intuitive
Is the app easy to use for people who aren’t tech-savvy? The app should have a comprehensive set of features that are simple to use, so training is fast and painless. The app needs to provide a straightforward architecture that IT staff can implement and maintain, and it must be intuitive for all end users.
2. Integration
Will the app deliver messages to the right people, at the right time? Be certain the app can integrate with your staffing calendar and on-call schedules. Everyone needs to be able to find the personnel they need instantly and contact each person in the way they prefer to be notified. Amtelco’s secure messaging app integrates seamlessly with existing software and works in conjunction with Amtelco’s messaging, on-call scheduling, and workforce management software.
3. Implementation
Is it easy to implement the app with various systems from different vendors? Maintaining multiple systems takes multiple people, which leads to working in silos. The app should enhance workflows by integrating seamlessly with existing software, saving staff time, improving communication, and supporting detailed reporting functions.
4. Instrumental
Does the secure messaging company offer reliable customer support and help with troubleshooting? Many businesses operate 24 hours a day, 7 days a week, so they should be able to rely on support for the app 24/7 as well. Companies that choose Amtelco Secure Messaging apps are backed by Amtelco’s 5-star customer support, available 24/7/365. There are many secure messaging apps to choose from, but few have been developed by companies with almost five decades of experience in the communication business.
A stand-alone secure messaging app, or messaging app company, will not be able to address all of the communication pain points experienced by a business. However, used in combination with communications solutions that offer scripting, directories, on-call scheduling, emergency notifications, and other web-based applications, a mobile app backed by 24/7 support provides companies with a complete communications suite they need to succeed.
