Using Role-Based Messaging to Quickly Contact On-Call Personnel

Getting the right message to the right person at the right time is key to providing the best customer service and patient care. Since keeping up with who is scheduled for certain on-call shifts can be difficult, the Role-Based Messaging feature available with Amtelco Secure Messages simplifies the process and ensures messages are sent to the correct personnel.

Adding On-Call Schedules to Amtelco Secure Messages

By integrating Amtelco’s on-call schedules with the Amtelco Secure Messages solution, users can send and receive messages for a specific on-call role, such as ‘on-call pediatric doctor’ or ‘on-call technician.’ All messages sent and received by an on-call role follow the role, so when the shift changes, the new person scheduled for an on-call shift configured for Role-Based Messaging sees the messages, allowing them to pick up where the previous person left off. Messages and the message history, including who read the message, remain with the role, not the individual recipients, enabling a smooth transition between staff at shift changes.

Seamless Functionality

Users can choose to send to a specific on-call schedule, on-call shift, or on-call role from the Amtelco Secure Messages app. They can securely send a message to specific individuals filling a role, to everyone filling the role, or to the role itself. They can also choose to send from their name or from the role they’re currently filling.

Designed to Save Time and Reduce Stress

Role-Based Messaging streamlines communications and improves team coordination, resulting in faster response times. It eliminates the need to manually look up on-call schedules and send notes to staff covering the next shift. Because the messages and message histories remain with the on-call role, personnel who are no longer on call aren’t alerted about on-call messages, helping reduce on-call fatigue.