Park Ridge Answering Service is a family-run business that has been operating since 1970. They have maintained a hands-on philosophy to providing a high level of service to their customers. The business started with a 24-line telephone system, which later was upgraded to PBX cordboards handling up to 100 telephone numbers. Today they utilize Amtelco’s call management system. Over time, they have gained a unique amount of experience servicing a large variety of customers.
Park Ridge Answering Service has been utilizing Amtelco’s encrypted texting app since 2013. Prior to utilizing the app, some of their healthcare customers preferred to be contacted via phone calls and other customers wanted to keep using their alphanumeric pagers. They were dealing with complaints from customers who didn’t receive their page. When the Amtelco Secure Messages app came out, it was a great solution for this problem.
They have found that Amtelco Secure Messages is more productive and is a great texting solution for HIPAA compliance. The message history has resolved the complaints they used to get. Their hospital customers have also pushed for the app as it has been a cost savings for them to utilize it. With over 500 licenses, they now have about 99% of their customers currently utilizing the app.
Amtelco Secure Messages has provided another source of revenue for Park Ridge Answering Service and is a productive solution for communications.