High-Performance Switchboard, Rostering, and Alerting Solutions

We provide a bespoke switchboard and contact centre suite tailored for the Australian medical landscape—from major metropolitan hospitals to regional clinics and patient transport services.

• Intelligent Routing: Prioritise urgent clinical calls and route enquiries based on the specific skill sets of available staff.
• Clinical Governance: Comprehensive call logging, screen capture, and bespoke reporting assist with training and accountability.
• Self-Service Efficiency: Automatic greetings and voice-navigated directories assist callers immediately, reducing manual switchboard volume by up to 40%.

Precision on-call rostering reduces the stress experienced by medical officers. Managing your on-call workforce shouldn’t be a logistical burden. Our software is flexible and precise, enabling you to build complex departmental rosters in minutes.

• Automated Allocation: Use custom “Shift, Role, and Rule” parameters to automatically assign staff and eliminate coverage gaps.
• Staff Empowerment: Clinicians can access assignments, request shifts, or facilitate swaps directly through a mobile-friendly interface.
• Live Synchronisation: All updates are reflected across the enterprise in real-time, syncing directly with personal and mobile calendars.

Support your medical contact centre with secure, empathetic AI technology. Meet Ellie®—a natively designed Intelligent Virtual Agent (IVA) that acts as a digital extension of your switchboard team.

Why did we choose the name “Ellie”? Ellie is the nickname of Eleanor Curtin, a co-founder of our company. This name reminds us that behind every piece of healthcare technology is a human purpose. While AI can often feel impersonal, Ellie is built with the spirit of people helping people, expanding the capabilities of your staff to provide better care.

• Natural Interactions: Using Large Language Models (LLM), Ellie understands context and speaks with a human-like, empathetic tone to manage routine enquiries 24/7.
• Multilingual Support: Ellie automatically translates protocols and converses with callers in their preferred language, ensuring inclusive care.

• Seamless Handover: Callers can move between Ellie and a live agent without losing context; all data is presented to the operator instantly upon transfer.
• Privacy and Compliance: All messaging is designed to be fully compliant with the Australian Privacy Principles (APP).

Critical alerts are handled by our automated response system and integrates with your facility’s existing infrastructure to ensure essential personnel are utilised for rapid mobilization response.

• Multichannel Dispatch: Instantly relay “Code” calls to mobile devices and secure messaging apps.
• Automated Escalation: If a recipient does not acknowledge a notification within a set timeframe, the alert automatically moves to the next contact or supervisor.
• Privacy and Compliance: All messaging is designed to be fully compliant with the Australian Privacy Principles (APP).