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Answering Service Software Tailored to Your Needs
Make a great first impression on every call
Skills-based ACD
Instantly direct callers to a receptionist trained to help them using built-in automatic call distribution (ACD) with skills-based routing.
All-in-one receptionist solution
An easy-to-follow screen layout gives receptionists access to all the information needed to handle any type of call quickly and accurately.
Virtual receptionist software
Empower your staff with accurate information using the same secure, browser-based software for both on-site and remote operators.
Integrated answering service software that can be easily modified to handle every client and every caller.
Customer experience (CX) is a crucial differentiator for the success of your business. Our web-based, virtual answering service software streamlines communications, improves caller satisfaction, and reduces call-handling errors. Assure your clients that you can meet unique call-handling requests by offering complete live operator services, web-based help desk features, and fully automated call processing. Leverage our integrated reporting and call tracking analytics to provide them with detailed call statistics and accurate billable and non-billable time.
Answering Service Software
Highly customizable software that matches your requirements
Answering services work with clients from multiple industries and business types. Our answering service software can accommodate the specific sectors you serve.
Pick the software components you need to handle clients in service and repair industries, property management, physicians and clinics, dental offices, vet services, and more. Incorporate the adaptable tools needed for each client:
- Automated voice services provide essential services such as personalized client greetings and cost-saving multi-party conference calls.
- Improve the caller experience and reduce operator stress with AI-powered agents that handle routine calls.
- Managers can access historical call management data and in-depth reports that track all the services you provide.
Receptionist Consoles
Everything your receptionists need, at their fingertips
Operators can easily answer multiple calls and handle them on a priority basis to provide callers with the requested information, take messages, dispatch messages, and more.
- Custom scripts and detailed directories for each client ensure your operators provide the correct information.
- Integrated on-call schedules ensure you contact the correct personnel to speed up routine and emergency notifications.
- Clients can pick up messages in the most convenient method, including e-mail, secure messaging apps, remote access, and phone.
Physician Answering Service Software
Provide top-notch customer service for every patient, every time
Physician and medical answering services trust our software to give operators complete access to all the information and resources required to handle patient calls and messaging.
On-call scheduling, paging, billing statistics, call patching, speed dialing, and customizable physician information pages are supplementary tools that enable your service to function as a virtual lobby to provide a comprehensive, after-hours solution for your clients.
Backed by Amtelco’s 5-star customer support
Communication failure is not an option for your answering service or clients! If a technical issue occurs, 90% of the time, it only takes one call to our service department to resolve it. The people in our Service Department have an average tenure of 17 years with the company.
We don’t treat our customers like numbers with support tickets or tiered support. Our customers are our business partners. We want to help make you successful!
A history steeped in the telephone answering service Industry
Amtelco has a long, rich history in the telephone answering service industry. In the 1950s, our founder, Bill Curtin II, was en route from Madison, WI, to surprise his family, who were vacationing in Michigan, but Bill had car problems and got stuck in Chicago, IL.
Bill knew his wife, Eleanor, would be calling home before he could return. He didn’t want Eleanor to worry when the phone was unanswered. So, Bill called the phone operator in Madison and explained, I’m going to need your help tonight. My wife will be calling me, but I will not be there to answer the phone.” Bill gave the operator his phone number, and continued, “When a call comes to my phone, can you pick it up? And if it’s my wife, can you please let her know that I was planning to surprise her in Michigan but had car troubles and got stuck in Chicago – but I’m alright?”
The operator responded, “I can’t do that!” Bill had a technical background in communications and explained how there was a way she could answer his phone. Still, the operator replied, “That is not possible, and that is not a part of my job responsibilities.”
Afterward, Bill continued to think about how to help the operator answer the phone. As he continued his research, he learned about businesses called “Answering Services” that answered phones for other people. At that time, only a handful of companies in the United States offered these services. Bill visited at least one of these Answering Services to see how they were configured to answer phone calls. He realized he could do the same thing in Madison and started planning his next business venture.
Together, Bill and Eleanor worked tirelessly to start their 24/7 answering service business. Bill often worked the night shift. If the phones were quiet, he’d use the time to think about and work on his inventions. Those inventions would eventually become the foundation of Amtelco!
Your clients will have peace of mind knowing your answering service software vendor has been providing communication solutions for decades—and was founded by one of the earliest answer service pioneers!
