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> Contact and Call Center Software

Optimized Contact and Call Center Software

With Amtelco's comprehensive software package, you can improve the caller experience, increase operator productivity, and extend your call center into new markets. This will help your business grow with efficient, reliable, and scalable software solutions.
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Key Features

Speed call processing by automating processes

Integrations and APIs

Use seamless integrations with key technology partners and application programming interfaces (APIs) to easily access and update information for clients.

Call flow navigation

Intuitive call center software guides your operators through calls, providing them with precisely the information they need when they need it.

Created for multi-client environments

Easily meet each client’s needs with adaptable software that offers a simplified approach to managing diverse requirements.

Overview

Scale your contact center without compromising quality

Amtelco’s contact center software applications are specifically designed to ensure the success and growth of any call center or telephone answering service.

Advance call routing and management with:

  • Automatic call distribution (ACD) and advanced skills-based call routing.
  • Built-in speech recognition.
  • Text-to-speech (TTS).
  • Automated voice services.
  • Predictive caller behavior data to anticipate needs.

Boost efficiency with:

  • Customized reporting with detailed call analytics to track metrics.
  • Enhanced accountability with call logging and video screen capture.
  • Easily connected remote agent stations.
  • Automated greetings, custom queue announcements, and callbacks.
  • Voice-activated menus.
  • Customizable function keys and configuration of call appearances.
  • Custom scripts that guide your agents through each call.
Woman on phone at a laptop

Get ready to improve efficiency, eliminate errors, and simplify workflows with our secure, browser-based operator interface

Enhance operator productivity by making call handling easier with user-friendly operator software that provides fast and accurate call handling. The intuitive call flow navigation effortlessly guides agents through calls, reducing training time for new operators.

Intelligent Virtual Agent (IVA)

Reduce wait times, improve caller satisfaction, and increase revenue while reducing operator stress with Ellie®, Amtelco’s IVA. Use the AI-powered Ellie to provide information for routine calls, answer calls, and transfer callers to a live operator to handle complex calls.

Your single source of truth

Centralize vital client information in a single location with directories, ensuring operators and clients always have accurate information. Customize the directories to include the client information your operators need to accurately handle calls, including office hours, contact information, photos, maps, and more.

Improve response times

Ensure your clients can respond faster by quickly notifying them of pending messages. Ideal for emergencies, meetings, and appointment reminders, the notifications can be scheduled, automatically triggered by a message, or initiated on-demand by an agent or client.

Always know who’s on call

Contacting the right person at the right time increases efficiency and eliminates costly errors. Clients can enter, view, and edit their own schedules, complete with the contact information you need. Automated, real-time updates keep operators updated about schedule changes and overrides.

“Do your due diligence and pick a system that will work for you and your company. Look for opportunities that will propel your company forward.”
Crystal O’Hara, Vice President
ACC Communications Center Inc.

Virtual Contact Center

Amtelco’s cost-effective cloud-based software requires minimal upkeep, and lets operators connect from virtually anywhere. Effortlessly grow your contact center as you tap into additional markets by offering enhanced services.