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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Australian Hospitals Prep for Secure Messaging
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Australian Hospitals Prep for Secure Messaging
Read More
All Resources Blog White Papers Case Studies Upcoming Events Secure Messages Resources Support Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?History Partners Contact Us

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Let’s Get Started
Solutions
Products
Resources
Why Amtelco?

Resources

Check out our blog articles, white papers, and case studies for resources to level up your communications.

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Show me articles about...

Answering Service Software

Artificial Intelligence (AI)

Automated Voice Services

Cloud Contact Center

Contact and Call Center Software

Contact Center Software

Disaster Recovery

Emergency Notifications

Healthcare Operator Console

Hospital Messaging System

Intelligent Virtual Agent

Mobile Workforce

On-Call Scheduling

Reporting and Analytics

Blog

A physician uses a secure messaging app.

January 27, 2026 | ANZ Healthcare, Secure Messaging App

Australian Hospitals Prep for Secure Messaging

Attendees at a conference event.

January 20, 2026 | Amtelco News, Answering Service Software, Contact Center Software

Amtelco’s Upcoming Events Schedule

A spotlight shines on the words State University of New York Upstate Medical University.

January 13, 2026 | Contact Center Software, Healthcare, Healthcare Operator Console

Customer Case Study Spotlight: State University of New York (SUNY) Upstate Medical University

All Blog Articles

Case Studies

Read how one call center successfully navigated the upgrade process, with tips you can use.

November 14, 2025 | Answering Service Software, Contact and Call Center Software, Contact Center Software

American Communications Center: The Journey to Genesis

Happy employees at a call center.

October 7, 2025 | Contact Center Software, Healthcare, Healthcare Operator Console

Seattle Children’s Improves Communication, Productivity, and the Patient Experience with Amtelco

A happy call center agent uses upgraded call center software.

October 6, 2025 | Cloud Contact Center, Emergency Notifications, On-Call Scheduling

NorthBay Health: Addressing Pain Points with Upgraded Call Center Software

All Case Studies

White Papers

Banner image of a mobile phone asking, Should Your Hospital Invest in a Secure Messaging App?"

January 12, 2026 | Secure Messaging App

Should Your Hospital Invest in a Secure Messaging App?

Concept of an AI hospital call center agent.

December 15, 2025 | Artificial Intelligence (AI), Healthcare

How Quickly Can Your Hospital Call Center Adapt to AI?

Drawing of an agent experiencing call center stress syndrome.

November 6, 2025 | Artificial Intelligence (AI), Contact and Call Center Software

Addressing Call Center Stress Syndrome

All White Papers

Ready to learn more?

Schedule a free product demo and we’ll show you how Amtelco can supercharge your telecommunications.

4800 Curtin Drive, McFarland, WI 53558

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