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MCFARLAND, Wisconsin – June 20, 2022 — Amtelco is a leader in developing software solutions and applications designed for the healthcare communications and call center marketplace, has announced its Web Agent v5.5 solution is compliant with key Avaya OneCloud™ solutions, helping customers easily connect remote operators and minimize maintenance. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
Web Agent is a web browser-based telephone agent interface that offers simplified installation and maintenance, which is especially helpful for remote operators. Web Agent is compatible with most modern web browsers and enables agents to process multi-channel calls via desktop computers, laptops, tablets, and smartphones. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Session Manager 8.1 and Avaya Aura Communication Manager 8.1 via SIP Trunk.
“Web Agent provides intelligent attendant console services, integrated call and screen recording, personnel directories populated from an organization’s HR data sources, patient directories populated from Health Level 7 (HL7), Admit Discharge Transfer (ADT) updates, operator scripting, on-call scheduling, and advanced automated messaging and dispatching with our MergeComm integration engine,” said Tom Curtin, CEO of Amtelco.
“Technology partners like Amtelco are helping Avaya customers increase their efficiency, productivity, and strengthen their competitiveness,” said Karen Hardy, Global Vice President, Product Management, Avaya.
Amtelco is a Technology Partner in the Avaya DevConnect program, part of the Avaya Experience Builders™ network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Amtelco can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more about how Amtelco is part of Avaya’s DevConnect program and Avaya’s other partner programs.
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.
About Amtelco
As a leading provider of innovative communication applications for more than 45 years, Amtelco has its roots in the early 1950s when its founder, William J. Curtin, invented and patented solutions for his call center. With Amtelco systems currently in operation in all 50 of the United States, and in more than 20 foreign countries, Amtelco customers process millions of calls each month. Amtelco is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by Amtelco’s superior 5-star service and support.
Amtelco is a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. Amtelco features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. Recent additions include the MergeComm automated notification integration engine, which incorporates an HL7 integration, along with secure smartphone paging and two-way messaging.
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