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When potential clients are looking for an answering service, many may be pleasantly surprised to learn about the communication options call centers offer beyond simply answering calls and taking messages.
Today’s contact centers provide a seamless extension of a client’s office by answering calls 24/7, delivering fast, accurate responses to callers, and holding messages for the office. They also support dispatching time-sensitive messages and, when needed, escalation services for urgent calls.
Secure Messaging is Your Strategic Advantage
With so many businesses offering similar services, secure messaging offers a distinct advantage in the competitive contact center market. No matter the type of business, every client benefits from protecting their customer and business information.
Why Protecting Messages is Important
Offering encrypted messaging demonstrates a contact center’s commitment to safeguarding clients’ and callers’ sensitive information while enabling secure, remote communication. It also helps prevent data breaches and ensures compliance with key data protection regulations, including HIPAA (Health Insurance Portability and Accountability Act), which is required for healthcare communication in the US, and GDPR (General Data Protection Regulation) which is the security law in Europe, among others. Secure messaging with SOC 2 certification signals that the app developer takes data security seriously.
How Amtelco Secure Messages Protects Your Communications
Amtelco Secure Messages is used by businesses to maintain message confidentiality and ensure messages remain private in several ways. Access to the application is restricted using biometric technology, such as Face ID, or passcodes with varying length requirements. To further enhance security, Amtelco Secure Messages uses end-to-end message encryption and does not store messages on devices. If a device is lost or stolen, messages can be remotely disabled without deleting them.
Types of Clients that Benefit from Secure Messaging
While it was originally developed for healthcare, Amtelco Secure Messages is ideal for any business seeking efficient communication while protecting client and caller information. Each message has a complete audit trail that provides full accountability, showing when a message was sent, when it was read, and any replies.
As you begin to market encrypted messaging, a few of the many types of businesses that benefit from using Amtelco Secure Messages include:
- Financial services
- HVAC (heating, ventilation, and air conditioning) companies
- Law firms
- Medical personnel
- Property management
- Real estate
In short, any business that handles sensitive client information gives you a great opportunity to add new clients and increase your profitability.
Opportunities for Current Clients
Many of your current clients would benefit from adding secure messaging capabilities. Look for clients who use pagers, as Amtelco Secure Messages can help replace them and consolidate devices, saving costs for businesses.
Increasing Your Revenue
As you offer secure messaging to new and existing clients, there are more benefits for your clients and callers beyond the many reasons listed here. Learn about the Top 10 Reasons and then contact us today for more information.
