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For more than 15 years, Amtelco Secure Messages has been a trusted secure messaging solution. It started as a pager replacement and is compatible with iPhone®, iPad®, Apple Watch®, Android™ mobile devices, along with convenient browser access. Amtelco Secure Messages lets your teams communicate quickly and efficiently, sending and receiving encrypted messages, images, videos, audio recordings, and PDFs.
From protecting sensitive information to speeding up everyday communication, Amtelco Secure Messages offers much more than a pager replacement. Here are a few things that set it apart.
HIPAA-Compliant, Encrypted Text Messaging
The app is HIPAA- and HITECH-compliant, so your contact center can safely exchange protected health information (PHI). End-to-end encryption keeps messages confidential in transit, and unlike standard SMS, nothing is stored on the user’s device. If a device is lost or stolen, the app can be disabled remotely and reactivated if the device is found.
Addressing Security Needs
Administrators control password and passcode requirements for agents and users, including retry limits before lockout, expiration periods, reuse rules, and required uppercase, lowercase, numeric, and special-character settings.
Integrations That Simplify Communication
Amtelco Secure Messages integrates with your other call center platforms and systems, making data sharing easy. These integrations also extend secure messaging beyond medical clients. Service personnel and technicians can check on-call schedules right in the app, making it a natural fit for seamless communication.
Customized Notification Settings
Team members can switch notifications on or off. When notifications are off, they can set an “Away Message,” either custom or chosen from a preset list. Like an out-of-office reply, it automatically responds to anyone who sends them a secure message. Start and end dates for turning notifications on and off can be set on demand, or scheduled in advance.
Users can also assign different ringtones to normal and high-priority messages, helping them quickly identify urgent issues. In addition, high-priority messages can be configured to override a user’s silent setting, ensuring that critical notifications always reach recipients.
Built-In Accountability
Administrators and managers get comprehensive reporting on every message sent through the app. Audit reports and the message history include timestamps showing when messages were delivered, read, and completed. Read receipts confirm when team members viewed messages.
Fast, Convenient Communications
Additional reasons that users appreciate Amtelco Secure Messages include:
- Quick Phrases: Reply faster with common phrases that each team member can customize.
- Contact Circles: Organize contacts into appropriate groups so users can send a message to one person, several people, or a whole group at once.
- Custom hyperlinks: Add links to web pages and web-based applications right in the app menu.
- Persistent Alerts: Receive repeated notifications until the message is opened or the maximum number of attempts is reached.
- Protected dialing: Place calls from the app without revealing personal phone numbers. (A user favorite!)
- Shared device licenses: Allow different users to log into the same device and see only their own messages, with no shared logins or inboxes.
Unify Your Communications Today
These are just a few reasons Amtelco Secure Messages is a great choice for any contact center adding secure messaging for its clients.
Want to learn more? Read about how secure messaging speeds communication, and see the Top 10 Reasons to adopt it. Then contact us today to get started!
