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Ensuring sensitive customer data is secure is imperative. As ongoing threats to security persist, governments worldwide continue to enact laws to protect consumer information. In the United States, the HIPAA (Health Insurance Portability and Accountability Act) was passed in 1996 to protect patient information. Numerous states have approved or are reviewing consumer data privacy laws.
Internationally, Australia’s Privacy Act 1988 protects the privacy of individuals and personal information. Canada adopted their National Security Policy and the Personal Information Protection and Electronic Documents Act (PIPEDA) in 2004. New Zealand implemented the Privacy Act 2020 and Health Information Privacy Code (HIPC) 2020. The European Union’s GDPR (General Data Protection Regulation) went into effect in 2016.
How Does Amtelco Ensure Data Security?
To demonstrate Amtelco’s dedication to keeping data safe, Amtelco completed SOC 2 Type 2 Security certification in August 2025 for the Amtelco Secure Messages cloud solution. The American Institute of Certified Public Accountants (AICPA) developed the Systems and Organization Controls 2 (SOC 2) security framework, which involves an auditing and certification process by an independent CPA firm.
Why is Amtelco’s SOC 2 Compliance Important for Your Call Center?
SOC 2 certification of cloud applications reviews how data is stored, accessed, and managed in the cloud environment. This includes implementing logical access security, user access management, and monitoring system components for anomalies. The criteria also emphasize the importance of least privilege and segregation of duties in access management, as well as the use of detection and monitoring procedures to identify and respond to security events.
The SOC 2 certification confirms that the software development process embeds security practices throughout the entire development lifecycle. All of the processes for automating security and compliance checks, enforcing strict access controls, streamlining change management, and maintaining audit trails and logging are audited annually for compliance.
By implementing these SOC 2 certification practices, call centers are ensured that their software development processes are secure and compliant with SOC 2 standards, cloud applications are properly protected, thereby building trust with their clients and stakeholders.
SOC 2 Compliance for Amtelco Cloud Applications
For cloud applications, the SOC 2 security criteria focus on how data is stored, accessed, and managed in the cloud environment. This includes implementing logical access security, user access management, and monitoring system components for anomalies. The criteria also emphasize the importance of least privilege and segregation of duties in access management, as well as the use of detection and monitoring procedures to identify and respond to security events.
SOC 2 compliance is crucial for cloud and SaaS providers to demonstrate their commitment to data protection and operational integrity. It provides a framework for organizations to design controls that meet the Trust Services Criteria while fitting their specific operations.
An Ongoing Emphasis on Security
As Amtelco continues to expand its cloud services to include Active Insights, Ellie™, and Genesis, we are taking steps to ensure data from all call center and healthcare customers is properly secured, based on SOC 2 and HIPAA security requirements.
If you’re interested in learning more about how Amtelco protects customer data, the SOC 2 audit process provides a security audit report that call center and healthcare customers can review to confirm that all required security measures are in place. Contact Amtelco today for details.
