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Intelligent virtual agents (IVAs) can significantly enhance efficiencies within a hospital call center, facilitate communication between staff, and improve patient experiences. However, the use of artificial intelligence (AI) in healthcare introduces complex legal considerations. Health organizations should be aware of potential liabilities arising from what IVAs say.
Hospital managers can be proactive in addressing the risks associated with AI technology, including the use of IVAs. This e-book attempts to provide guidance to healthcare leadership who are deciding if using an IVA is right for their organization. The benefits of using an IVA, as well as areas of concern, are included in the following pages.
It is best to consult with legal counsel to ensure compliance with all applicable laws and regulations. However, this e-book draws upon Amtelco’s decades of experience in the communications industry to offer tips, guidance, and examples of how hospitals can minimize liabilities and ensure patient safety when using an IVA by implementing appropriate safeguards and protocols.
Please click below to download a PDF version of our complimentary eBook, and contact us if you would like to discuss using intelligent virtual agents in your organization.
