Reliable contact center software for healthcare and businesses.

We aim to unify and simplify your communication processes. Our highly interoperable solutions can be customized for your organization. Automation and integrations help streamline workflows to save crucial time and reduce operator errors.

Critical communication solutions for healthcare.

Healthcare communication is complex, but we are here to be your partner in all things connection, automation, AI, call flow, and scripting. Our customizable software improves processes for code calls, notifications, on-call, web-based communications, secure messaging, and more.

Grow your business. Boost productivity.

Our cloud-based contact center software scales with your growing needs and works behind the scenes so your agents can focus on professional call handling. Amtelco’s technology—and customer service—are reliable, stable, and ever-evolving.

“Amtelco has been fantastic. They have been more of a business partner than any vendor I’ve ever dealt with – and I’ve worked in IT for over 30 years.”

Kathy Mealer, IS Manager
West Tennessee Healthcare

“My favorite part of being an Amtelco customer is the peace of mind their 24-hour support gives me. I know that no matter the time of day, my Amtelco heroes are available to help me when I need them!

Deborah Anders, Manager
The Legacy Connection

“Amtelco gives us a one-stop platform for all of our needs. The software reduces programming time, expedites our go-live process, and enables us to train agents faster.”

Marius Carciumaru, Director of IT

Fast, secure, and reliable healthcare communication. So you can focus on what matters most.

Clinical communication is complex. In fact, its speed and reliability is one of the biggest issues in healthcare today. We take pride in our customized systems, scripting software, and emergency notifications to minimize negative patient outcomes, and save those critical seconds.

As medical staff rely on this crucial link between their patients, it is of the utmost importance that their connection is as quick, smooth, and professional as possible.

Contact Center

Looking to reduce labor costs and increase your contact center’s productivity?

Intuitive call flow navigation effortlessly guides your agents through each call using customized scripts. Call flow scripts also reduce training time because protocols can be built into navigation scripts to remove guesswork.

Pre-program intuitive call flow scripts with our drag-and-drop scripting tool to write customized scripts for any type of call—even emergency situations. The call scripting tool is intuitive, allowing staff with limited or no experience to use it.

Contact Center
Our Products

Build your own custom communications system from our ever-expanding menu of products–or just select a few elements to integrate with your existing system.

Contact Center Software

An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
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Answering Service Software

Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
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Secure Messaging App

Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
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Hospital Messaging System

On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
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On-Call Scheduling

Our seamless on-call scheduling is built right into the contact center software your operators already use.
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Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
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Mobile Workforce

Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
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Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
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Our Track Record
years in communication
hospitals and contact centers served
issue resolution on first call with our customer service department