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Efficient and accurate communication is vital for every type of business, saving time and streamlining workflows for staff to ensure you’re providing optimal customer service. Amtelco Secure Messages integrates messaging by combining the functions of pagers, text messaging, and phone calls with security that protects your communications.
The History of Pagers
The first patent for a telephone pager system was issued in 1949. Since then, pagers have seen widespread use for many professions, including first responders, medical staff, lawyers, support technicians for heating, ventilation, and air conditioning (HVAC), property management teams, and volunteer firefighters.
When the first “portable handsets” arrived in the 1980s, the large devices were extremely useful for answering and placing calls and made it possible for people to leave home knowing they could still communicate. It did, however, mean that these individuals had to carry both the large portable phone and a pager.
As technology advanced, smaller mobile phones were introduced, followed by smartphones with touch screens and downloadable applications. Millions of applications are now available in various categories, including education, reference, finance, social networking, games, and sports.
The Launch of Communication Applications
Text messaging applications provided a new communication method, allowing users to quickly send messages to individuals or groups. Unlike phone calls, which are typically answered right away, recipients could read the message and reply at a more convenient time. Text messages don’t require internet access and often have a higher response rate than phone calls or e-mail messages. Unfortunately, traditional text messaging doesn’t include a way to send private information securely.
The Need for Security
To help keep sensitive personal data away from hackers, several federal, state, and international laws were created to protect customer information. These include:
- The Privacy Act of 1974 set standards for how federal agencies handled the personal information of individuals.
- The Health Information Portability and Accountability Act (HIPAA) of 1996 was designed to protect personal health information, with applicable fines when patient data was mishandled.
- The General Data Protection Regulation (GDPR), a data protection law, went into effect in 2018 in the European Union (EU). This law protects the personal data of EU citizens or residents and applies to any company that offers goods or services to EU citizens.
Because of these laws, secure messaging applications, such as Amtelco Secure Messages, were introduced. Initially designed for healthcare, the app offers end-to-end message encryption and does not store messages on devices, making it ideal for use in any industry.
Reducing Costs and Improving Efficiency
There are numerous reasons to unify communications with an encrypted messaging application, but eliminating separate pagers and secondary phones ranks near the top. Consolidating devices saves money, and instant two-way communication improves workflow and efficiency, with everything available on a single, secure device.
