Amtelco Announces Certification with Cisco CUCM Release 14

1Call Announces Certification with Cisco CUCM Release 14

MCFARLAND, Wisconsin March 21, 2022 — Amtelco is a leader in developing software solutions and applications designed for the healthcare communications and call center marketplace, has announced their call center software and Amtelco’s Web Agent web browser-based telephone agent interface are certified for use with Cisco’s Unified Communications Manager (CUCM) Version 14.

Amtelco’s all-inclusive healthcare call center software suite features multi-channel integration with enhanced call processing to help prioritize critical calls and can use built-in speech recognition, text to speech, and voice services to improve call routing and management.

Web Agent is a web browser-based telephone agent interface that offers simplified installation and maintenance, which is especially helpful for remote operators. Web Agent is compatible with most modern web browsers and enables agents to process multi-channel calls via desktop computers, laptops, tablets, and smartphones.

“Web Agent connects to Cisco Unified Communications Manager (CUCM) via Session Initiation Protocol (SIP) trunks via the Amtelco Soft Switch,” said Tom Curtin, CEO of Amtelco. “Web Agent provides intelligent attendant console services, integrated call and screen recording, personnel directories populated from an organization’s HR data sources, patient directories populated from Health Level 7 (HL7), Admit Discharge Transfer (ADT) updates, operator scripting, on-call scheduling, and advanced automated messaging and dispatching with our MergeComm integration engine.”

Amtelco is a Preferred Solution Partner with Cisco. The partnership enables Amtelco to deliver solutions that interoperate with Cisco’s technology.  As a Preferred Solution Partner, Amtelco can submit products to Cisco for compliance testing and a team of Cisco engineers develop a comprehensive test plan for each application to verify its compatibility with Cisco. This enables mutual customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure.

Contact Center Software

An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.