Provide a Perfect Answer Every Time

This month’s feature is Perfect Answer which allows your agents to prerecord an answer phrase for each of your clients. When an agent answers a call, the caller hears the Perfect Answer greeting, and the agent can then continue with the call.

The numerous benefits of using Perfect Answer include:

  • Eliminates repetitive answer phrases for agents
  • Removes the stress of pronouncing difficult names
  • Ensures a Perfect Answer every time

The Perfect Answer feature is available for Soft Agent, Web Agent, and Infinity Telephone Agent. Check out TechHelper for details!


Contact Center Software

An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.