Scheduled Callback: Eliminate Hold Time for Your Callers

With this feature, your callers can request a callback, and when an operator is available, the operator receives the request and can contact the caller. “Thank you for calling Dr. Smith’s office. Press 1 now to request a callback…”

While most customers send the request to an operator as soon as one is available, you can also give callers the option to request the callback at a specific time.

You can give callers the option for a callback during an auto-answer greeting, or even right away before the call goes to an operator. Scheduled Callback asks for the callback number, or can use Caller ID, depending on your specific setup.

The optional Scheduled Callback feature is available for both Genesis and Infinity.

Contact Center Software

An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.