Off-Site or Hosted Back-Up Call Center Solutions

Cloud disaster recovery with back-up call center solutions

Have you planned for the unexpected? It’s imperative to be prepared in the event of a business interruption. By creating an off-site back-up system in a geographically diverse location, you can rest assured that your call center will be protected from unforeseen occurrences. This helps prevent a situation where your call center can’t take calls for hours or even days.

If your call center has multiple locations then you are easily able to create off-site backup solutions at your other offices. If you have a single-location call center, this can be more challenging. Consider a partnership with another trusted call center, creating a situation in which both call centers can provide service in times of emergency.

Another solution is to contact your switch vendor about hosted back-up solutions. Vendors that have infrastructure in place for their own systems could also host or colocate a back-up solution.

When creating an off-site back-up solution, you will need to coordinate with your telephony provider. Many providers have options to forward calls to another number in the event of a service outage. SIP providers can forward telephone calls to another IP address on an MPLS network and in some instances to an Internet IP address.

Overall, the challenge with off-site back-up solutions is finding the best solution to protect your business needs while keeping the costs in check.

Disaster Recovery

Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.