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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Cost Saving Tips When Upgrading Analog Hospital Call Center Systems
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Cost Saving Tips When Upgrading Analog Hospital Call Center Systems
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent (IVA) – Ellie
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent (IVA) – Ellie
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let's Talk
Resources
Healthcare Operator Console
Blog
October 21, 2025 |
Contact Center Software
,
Healthcare
,
Healthcare Operator Console
Cost Saving Tips When Upgrading Analog Hospital Call Center Systems
Read More
Case Studies
October 7, 2025 |
Contact Center Software
,
Healthcare
,
Healthcare Operator Console
Seattle Children’s Improves Communication, Productivity, and the Patient Experience with Amtelco
Read More
Blog
July 29, 2025 |
Contact Center Software
,
Healthcare
,
Healthcare Operator Console
Convincing Leadership to Integrate Your Call Center with Hospital Communication Systems
Read More
Blog
April 15, 2025 |
Healthcare
,
Healthcare Operator Console
Why Hospital Call Center Agents Experience High Stress and How to Mitigate Stressors
Read More
Blog
March 11, 2025 |
Artificial Intelligence (AI)
,
Automated Voice Services
,
Healthcare Operator Console
,
Intelligent Virtual Agent
,
Reporting and Analytics
,
Scripting
Call Center Automation Tools That Are Revolutionizing The Industry
Read More
Blog
February 4, 2025 |
Cloud Contact Center
,
Healthcare Operator Console
How Remote Work Will Shape the Future of Call Centers
Read More
Blog
July 16, 2024 |
Contact Center Software
,
Healthcare Operator Console
,
Scripting
Why Hospital Call Centre Operators Should Be Considered Frontline Workers
Read More
Blog
March 19, 2024 |
Emergency Notifications
,
Healthcare Operator Console
Best Practices for Designing Effective Automated Notification Workflows
Read More
Blog
February 5, 2024 |
Contact Center Software
,
Healthcare Operator Console
Comparison of a PBX ACD and Amtelco’s Intelligent Series ACD
Read More
Blog
September 12, 2023 |
Contact Center Software
,
Healthcare Operator Console
Operator Console Interfaces
Read More
Blog
June 30, 2023 |
Healthcare Operator Console
,
Scripting
Provide a Perfect Answer Every Time
Read More
Blog
October 5, 2021 |
Contact Center Software
,
Healthcare Operator Console
Amtelco’s Intelligent Series Platform Features
Read More
Blog
September 28, 2021 |
Contact Center Software
,
Healthcare Operator Console
Amtelco’s Intelligent Series Integrations
Read More
White Papers
February 2, 2021 |
Contact Center Software
,
Healthcare Operator Console
How Hospital Contact Centers Support Emergency Departments During COVID-19
Read More
White Papers
November 3, 2020 |
Cloud Contact Center
,
Healthcare Operator Console
Web-Enabled Applications for the Hospital Call Center During COVID-19
Read More
White Papers
August 25, 2020 |
Cloud Contact Center
,
Healthcare Operator Console
Setting Up Remote Operators
Read More
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