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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Customizing the Active Insights Dashboards
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Customizing the Active Insights Dashboards
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent (IVA) – Ellie
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent (IVA) – Ellie
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let's Talk
Resources
Workforce Engagement Management
Blog
April 24, 2026 |
Contact and Call Center Software
,
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
Customizing the Active Insights Dashboards
Read More
Blog
January 30, 2026 |
Artificial Intelligence (AI)
,
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
An Introduction to the Active Insights Dashboard
Read More
Blog
August 29, 2025 |
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
Searching in Active Insights: Quickly Find the Data You Need
Read More
Blog
July 25, 2025 |
Artificial Intelligence (AI)
,
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
How Can Active Insights Help You?
Read More
Blog
May 30, 2025 |
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
The Importance of Tracking Caller Sentiment
Read More
Blog
April 25, 2025 |
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
Save Time Using Automated Call Scoring in Active Insights
Read More
Blog
January 31, 2025 |
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
Active Insights: What Our Customers Are Saying
Read More
Blog
October 25, 2024 |
Artificial Intelligence (AI)
,
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
Latest Additions to Active Insights
Read More
Blog
July 26, 2024 |
Artificial Intelligence (AI)
,
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
The Advantages of Using Artificial Intelligence for Analytics
Read More
Blog
May 17, 2024 |
Contact Center Software
,
Reporting and Analytics
,
Workforce Engagement Management
Active Insights: Your Single Source for Automated Call Scoring, Quality Assurance, Detailed Analytics, and More!
Read More
Blog
April 9, 2024 |
Contact and Call Center Software
,
Reporting and Analytics
,
Workforce Engagement Management
The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide
Read More
Blog
January 23, 2024 |
Contact and Call Center Software
,
Reporting and Analytics
,
Workforce Engagement Management
Key Performance Indicators (KPIs) to Operate More Efficiently
Read More
Blog
November 17, 2023 |
Contact Center Software
,
Feature Focus
,
Reporting and Analytics
,
Workforce Engagement Management
Real-Time Call Center Dashboard Helps Monitor Agent Performance
Read More
Blog
April 18, 2023 |
Contact Center Software
,
Reporting and Analytics
,
Workforce Engagement Management
Introducing Active Insights Metric Measuring Solution
Read More
Blog
August 26, 2021 |
Contact Center Software
,
Reporting and Analytics
,
Workforce Engagement Management
Assessing Call Center Agent Performance
Read More
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