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Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Amtelco History Part Two: The Beginnings of Amtelco
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Amtelco Healthcare
Formerly 1Call, Amtelco Healthcare offers a comprehensive suite of services to manage all your healthcare communications.
Amtelco Contact Center
Amtelco Contact Center is your all-in-one solution for full-featured remote and hosted call center systems.
Telephony Hardware
Amtelco offers a complete line of XDS Telephony Appliances and Telephony Boards—backed by the support you need!
Products
Healthcare Operator Console
Reduce call times, eliminate operator keystrokes, improve call metrics, and optimize call processing to ensure that critical calls are prioritized.
Secure Messaging App
Keep communications simple, secure, and streamlined by easily sharing texts, photos, videos, or voice recordings via our HIPAA-compliant app.
Contact and Call Center Software
An efficient platform that streamlines communication and workflows to improve the caller experience and reduce agent frustration is imperative.
Answering Service Software
Attract new customers by offering flexible and efficient support including live agent services, AI capabilities, and fully automated call processing.
Intelligent Virtual Agent
Ellie is an AI-powered Intelligent Virtual Agent (IVA), natively designed to complement your contact center operations.
On-Call Scheduling
Our seamless on-call scheduling is built right into the contact center software your operators already use.
Scripting
Reduce errors and speed up onboarding with customizable scripts to guide operators through every situation.
Emergency Notifications
Our reliable emergency notification system helps to reduce response times by using automated notifications to communicate critical alerts.
Reporting and Analytics
Quantify and interpret call analytics to improve workflows and provide a better caller experience.
Hospital Messaging System
On-call physicians and personnel need to be messaged for simple tasks as well as for emergency situations.
Directories
Provide your operators with accurate directory information so they have everything they need to communicate clear and concise critical messages.
Cloud Contact Center
Ensure that you always have up-to-date applications and regular professional server maintenance by running a cloud contact center.
Automated Voice Services
Assist callers before they even speak with a live operator using automatic greeting, voice-activated menu navigation, and directory assistance technology.
Disaster Recovery
Utilize our business continuity solutions in your contingency plan to ensure seamless contact center operations during an unexpected outage.
Mobile Workforce
Mobile-friendly workforce collaboration tools improve workflows because employees find the information they need without interrupting co-workers or other departments.
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
All Products
Resources
From our resources
Amtelco History Part Two: The Beginnings of Amtelco
Read More
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Secure Messages Resources
Support
Contracted Services
Why Amtelco
We make communication easier, so you can focus on the people you serve.
Why Amtelco?
History
Partners
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent (IVA) – Ellie
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let’s Get Started
Solutions
Healthcare
Contact Center
Telephony Hardware
All Industries
Products
All Products
Healthcare Operator Console
Secure Messaging App
Contact and Call Center Software
Answering Service Software
Intelligent Virtual Agent (IVA) – Ellie
On-Call Scheduling
Scripting
Emergency Notifications
Reporting and Analytics
Hospital Messaging System
Directories
Cloud Contact Center
Automated Voice Services
Disaster Recovery
Resources
All Resources
Blog
White Papers
Case Studies
Upcoming Events
Support
Contracted Services
Why Amtelco?
Why Amtelco?
History
Partners
Amtelco Secure Messages Partner Resources
Contact Us
Let's Talk
Blog
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Show me articles about...
50th Anniversary
Amtelco News
Answering Service Software
ANZ Healthcare
Artificial Intelligence (AI)
Automated Voice Services
Cloud Contact Center
Contact and Call Center Software
Contact Center Software
Directories
Disaster Recovery
Emergency Notifications
Feature Focus
Healthcare
Healthcare Operator Console
Hospital Messaging System
Intelligent Virtual Agent
Mobile Workforce
On-Call Scheduling
Reporting and Analytics
Scripting
Secure Messaging App
Featured Article
March 3, 2026
Amtelco History Part Two: The Beginnings of Amtelco
Bill Curtin learns about a type of business called "Answering Services" and begins planning his next business venture.
Read More
All Articles
Blog
February 27, 2026 |
Contact and Call Center Software
,
Contact Center Software
,
Feature Focus
Save Time for Operators with Mnemonic Keys
Read More
Blog
February 24, 2026 |
Contact and Call Center Software
,
Healthcare
,
Secure Messaging App
The Importance of SOC 2 Compliance
Read More
Blog
February 17, 2026 |
Cloud Contact Center
,
Contact and Call Center Software
,
Healthcare Operator Console
Telephony in the Modern World: From Tip & Ring to SIP
Read More
Blog
February 11, 2026 |
Amtelco News
,
Intelligent Virtual Agent
Amtelco Releases Ellie™ an AI-powered Intelligent Virtual Agent
Read More
Blog
February 10, 2026 |
50th Anniversary
,
Amtelco News
Amtelco Celebrates 50th Anniversary with Major Presence at Three Key Industry Conferences
Read More
Blog
February 3, 2026 |
50th Anniversary
,
Amtelco News
Amtelco History Part One
Read More
Blog
January 30, 2026 |
Artificial Intelligence (AI)
,
Feature Focus
,
Reporting and Analytics
An Introduction to the Active Insights Dashboard
Read More
Blog
January 27, 2026 |
ANZ Healthcare
,
Secure Messaging App
Australian Hospitals Prep for Secure Messaging
Read More
Blog
January 20, 2026 |
Amtelco News
,
Answering Service Software
,
Contact Center Software
Amtelco’s Upcoming Events Schedule
Read More
Blog
January 13, 2026 |
50th Anniversary
,
Contact Center Software
,
Healthcare
Customer Case Study Spotlight: State University of New York (SUNY) Upstate Medical University
Read More
Blog
January 12, 2026 |
Amtelco News
,
Secure Messaging App
Amtelco Secure Messages Celebrates 15 Years of Secure Messaging
Read More
Blog
January 6, 2026 |
50th Anniversary
,
Amtelco News
Amtelco Celebrates 50 Years of Pioneering Innovation in the Communications Industry
Read More
Blog
December 30, 2025 |
Contact and Call Center Software
,
Secure Messaging App
The 4 I’s to Selecting a Secure Messaging App
Read More
Blog
December 23, 2025 |
Amtelco News
,
ANZ Healthcare
Amtelco White Paper Roundup for 2025
Read More
Blog
December 19, 2025 |
Answering Service Software
,
Contact Center Software
,
Feature Focus
Improve Caller Satisfaction by Redirecting Callers
Read More
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