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    • Featured Article
    Laptop with 'Hosting Solutions' on screen for a hosted call center
    April 23, 2024

    Is a Hosted Call Center a Good Fit for Your Business?

    Call centers are actively looking for ways to decrease business costs and maintain reliable communications. Advances in technology have led to more options. When researching your options, a hosted call center is one solution to consider. Benefits of a Hosted Call Center Utilizing a hosted call center helps to control
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    Blog
    June 27, 2023 | Automated Voice Services, Directories

    Improve Response Times by Automating the Dispatch Process

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    A photo of Nancy Beale
    Blog
    June 21, 2023 | Healthcare

    Tech and the Nursing Shortage – An Interview with Nancy Beale

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    Blog
    June 5, 2023 | Contact Center Software, Reporting and Analytics

    Active Insights: Your Single Source for Automated Call Scoring, Quality Assurance, Detailed Analytics, and More!

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    A torn piece of paper reveals the word, NEWS.
    Blog
    April 27, 2023 | Amtelco News

    Amtelco Goes Green with Solar Energy

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    Blog
    April 25, 2023 | Contact Center Software, Healthcare

    Connect Callers Quickly with Healthcare Personnel Using Park Orbit

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    Active Insights Dashboard
    Blog
    April 18, 2023 | Contact Center Software, Reporting and Analytics

    Introducing Active Insights Metric Measuring Solution

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    Hanging tags spell the word, "NEWS."
    Blog
    April 11, 2023 | Amtelco News, Contact Center Software

    The Amtelco Genesis Intelligent Series v5.5 now rated “Avaya Compliant” with Avaya Aura® Session Manager and Avaya Aura Communication Manager

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    Blog
    March 28, 2023 | Amtelco News

    The Innovation Machine: Listening to Customer Needs

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    Amtelco Trophy
    Blog
    March 27, 2023 | Amtelco News

    Amtelco Wins Top Workplaces Award

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    Leadership Communication In Healthcare
    Blog
    March 14, 2023 | Healthcare, Secure Messaging App

    Leadership Communication In Healthcare

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    Blog
    February 21, 2023 | Contact Center Software, Healthcare

    A Faster Way to Reach On-Call Personnel

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    National Shift in Mental Health Care
    Blog
    February 17, 2023 | Secure Messaging App

    National Shift in Mental Health Care

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    Contact center agents look at the user interface on their operator console.
    Blog
    February 9, 2023 | Contact Center Software, Operator Consoles

    Operator Console Interfaces

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    Screen shots of miTeamWeb's Dashboard
    Blog
    January 26, 2023 | Mobile Workforce

    miTeamWeb Provides a Mobile Friendly Interface with Customizable Widgets

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    Blog
    January 24, 2023 | Contact Center Software, Operator Consoles

    The Advantages of Using Music On Hold for Waiting Callers

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